Job Title: Medical Receptionist
Hours: Part Time – 25 hours per week fixed term 6 months
Working Pattern: Rota basis between 7:00am – 6:30pm (usually 5-hour shifts)
Job Summary
We are looking to recruit a motivated and reliable Medical Receptionist to join our friendly and supportive practice team.
The successful candidate will demonstrate excellent organisational and administrative skills and will provide a welcoming, compassionate and professional service to our patients. This is a busy and varied front-facing role where strong communication skills, discretion and the ability to prioritise workload are essential.
You will play a key role in supporting the efficient day-to-day running of the practice, working confidently in a fast-paced environment and responding appropriately to patient needs.
Main Duties and Responsibilities
- Communicate effectively with patients, clinicians and external organisations both face-to-face and via telephone
- Book and manage patient appointments and respond to a wide range of enquiries
- Process prescription requests in line with practice procedures
- Open, sort and distribute incoming post and manage deliveries
- Scan, copy and file patient documentation accurately
- Receive and process patient payments where required
- Act as a central point of communication, taking messages and ensuring actions are completed
- Provide general administrative support to clinicians and colleagues
- Support patients with sensitivity, professionalism and confidentiality
Skills and Personal Qualities
We are looking for someone who demonstrates:
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to multi-task and prioritise
- High attention to detail and accuracy in record keeping
- Good customer service skills with a patient-focused approach
- Ability to remain calm and work effectively under pressure
- Adaptability and willingness to support the wider team
- Understanding of the importance of confidentiality and ethical working
Pay: £12.71 per hour
Work Location: In person
