JOB DESCRIPTION
JOB TITLE: Ticket Sales Advisor – Full Time
DEPARTMENT: Ticketing
REPORTS TO: Ticketing Operations Manager
LOCATION: Ticket Office – Molineux Stadium
HOURS: 37.5 hours per week plus match-days
DATE: April 2026
We are Wolves. English football’s original innovators.
As a founding member of the Football League, we boast one of the richest histories in the beautiful
game, shaping modern football while always staying true to our Old Gold roots.
Our purpose is to make our pack proud by uniting our city, inspiring our communities and delivering
unforgettable moments.
We challenge ourselves to be brave, embrace new ideas and take ownership of our actions, while
earning trust through integrity, respect and humility. United as One Pack, we care for one another,
celebrate our differences and work together to achieve more than we ever could alone.
At Wolves, we honour the past, while seizing the future.
We are committed to safeguarding and promoting the welfare of children, young people and
adults at risk. We expect all colleagues and volunteers to share this commitment. This means that
the post-holder is required to apply all relevant policies and uphold the Club’s commitment to
safeguarding children, young people and adults at risk
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Job purpose
To process ticket transactions through the current ticketing platform and all available customer
channels, counter, telesales, post and web, to include outbound telesales.
To be competent in providing advice and information on all services applicable to the Ticket Office.
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Key responsibilities
To deliver a high level of customer service
To assist the Ticketing Operations Manager in office administrative duties
Ensure accuracy with cash transactions and follow office policies and procedures, balancing
own daily takings
Maintain, improve and expand customer database
Direct calls to customers via telephone, cross-selling, and upselling products using campaign-
based methods across many Club products
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General responsibilities
Compliance with Club policies
Compliance with the Club’s health and safety procedures
Compliance with the Club’s safeguarding policies
To promote the Club’s values
To work consistently to embed equality & diversity into the Club
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