Overview
We are seeking a motivated and enthusiastic Sales Assistant to join our team in Norwich. This is an excellent opportunity for someone looking to build a career in the motor trade. The successful candidate will support our Sales Executives with the day-to-day running of the sales department while delivering an exceptional experience to every customer.
Monday - Sunday, 5 days per week on a rota (40 hours). Weekend availability is essential.
Responsibilities
- Welcome customers to the dealership in a friendly and professional manner.
- Assist customers with initial enquiries and introduce them to the appropriate Sales Executive.
- Support the Sales team with administrative duties.
- Ensure vehicles are correctly priced and advertised across relevant platforms.
- Take high-quality photographs and assist with online vehicle listings.
- Manage customer enquiries via telephone, email and online platforms, ensuring prompt responses.
- Update and maintain customer records accurately within the CRM system.
- Follow up customer enquiries and appointments where required.
- Assist with vehicle handovers, ensuring customers receive an excellent buying experience.
- Support stock management and ensure the showroom and forecourt are presented to a high standard.
- Work closely with the wider dealership team to help achieve departmental objectives.
Skills and Requirements
- A motivated individual with a positive attitude and willingness to learn.
- A valid UK driving licence is essential.
- Excellent communication skills, both verbal and written.
- A confident, approachable and professional manner when dealing with customers.
- Previous experience in a customer-facing or sales role is desirable but not essential.
- Strong telephone manner and customer service skills.
- Good organisational skills with excellent attention to detail.
- Competent IT skills and the ability to use CRM systems and other computer applications.
- Ability to work in a fast-paced environment and prioritise workload effectively.
- A genuine interest in the automotive industry is desirable.
What We Offer
- Real-world experience in a busy used car dealership.
- Full training and ongoing support.
- A clear pathway into a Car Sales Executive role for the right candidate.
- A supportive team environment focused on development and progression.
- Competitive basic salary plus company bonus scheme.
Job Type: Full-time
Pay: £30,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Referral programme
- Store discount
Licence/Certification:
- Driving Licence (required)
Work Location: In person
