Use your Portuguese language skills in a truly international role where no two days are the same.
We're looking for a fluent Portuguese-speaking Operations Advisor to join a growing European services business. Working within a diverse and supportive team, you'll play a key role in helping customers with insurance enquiries, policy administration, and claims management across multiple markets.
This is an exciting opportunity for someone who enjoys problem-solving, building customer relationships, and delivering outstanding service. You'll be the trusted point of contact for customers, brokers, insurers, and suppliers, ensuring every interaction is handled professionally, efficiently, and with care.
- Supporting customers with insurance-related queries in Portuguese and English
- Managing customer communications via phone, email, and written correspondence
- Handling insurance claims from initial notification through to resolution
- Investigating claims, gathering evidence, and liaising with insurers and suppliers
- Building strong relationships with customers and business partners
- Ensuring service levels are met while maintaining excellent customer outcomes
- Native-level Portuguese language skills (spoken and written)
- Strong English communication skills
- Excellent customer service and relationship-building abilities
- Strong organisation, attention to detail, and problem-solving skills
- Ability to work both independently and as part of a team
- Previous claims handling experience is beneficial but not essential
- A genuinely international and multicultural working environment
- Career development and progression opportunities
- Performance-related bonus scheme
- Private medical healthcare
- 25 days annual leave, with the option to buy and sell additional days
- Competitive pension scheme
- Enhanced family-friendly benefits
- Employee wellbeing support
- Referral bonus scheme and long-service awards
- Regular social and team events
If you're a fluent Portuguese speaker looking for a rewarding customer-focused role within an international business, we'd love to hear from you.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
