THE ROLE
The Made to Measure Specialist builds Oliver Brown's business beyond the
walk-in. This is a role for someone who treats client relationships as
an asset to be built deliberately: through referrals, through corporate
and professional networks, and through the disciplined management of a
client book. You combine genuine fit and fabric expertise
with a commercial instinct for where the next client is coming from.
Where other roles respond to who walks through the door, you are also
responsible for who walks through it next. This role is central to the
growth of Oliver Brown's Made to Measure and corporate outfitting business.
Reporting To
Store Manager
Works With
Assistant Store Manager, Sales Team, Head Office
BUSINESS DEVELOPMENT & NETWORKING
Builds the Client Pipeline Beyond the Shop Floor
- Proactively build a network of contacts and referral sources that bring new clients to Oliver Brown. This is not a passive part of the role; it is a core responsibility.
- Identify and develop relationships with local businesses, professional firms,
- and corporate contacts who represent Made to Measure and corporate outfitting opportunities.
- Represent Oliver Brown at relevant events, introductions, and networking
opportunities that put the brand in front of the right people.
- Turn every satisfied client into a source of future business. Ask for and
act on referrals as a matter of course, not as an afterthought.
- Work with the Store Manager to identify corporate accounts and B2B opportunities, from single introductions through to standing arrangements for a firm's staff.
- Track the pipeline of prospective clients and corporate contacts, and report progress against it regularly.CLIENT BOOK & RELATIONSHIP MANAGEMENT
Turns Every Client Into a Lasting Relationship
- Maintain a detailed, accurate, and well-organised client book: measurements, fabric and fit preferences, order history, and important dates or occasions.
- Use your client book actively. Reach out ahead of key occasions, seasons, and reorder
- points rather than waiting for the client to come back to you.
- Treat every client record as something to be built on over years, not just logged after a single sale. Longevity of the relationship is the goal.
- Ensure client information is captured consistently and correctly so that any
colleague can pick up a relationship in your absence without the clientnoticing a gap.should be able to point to a client base that keeps returning.CLIENT EXPERIENCE & FIT EXPERTISE
- Protect and grow your book deliberately. A strong Made to Measure specialist
Delivers an Exceptional Made to Measure Experience
- Guide clients through the Made to Measure process with genuine expertise: fabric, fit, construction, and occasion.
- Take accurate measurements and translate client preferences into a finished garment that meets the Oliver Brown standard every time.
- Manage the full client journey from initial consultation through fittings to collection, keeping the client informed and confident at every stage.
- Share the Oliver Brown brand story with genuine pride, helping clients
- understand the craftsmanship and heritage behind what they are buying.
- Handle every client, whether a longstanding relationship or a first
appointment, with the same level of care and attention to detail.ACHIEVING RESULTS
Contributes to Store Performance Through Client-Focused Selling
- Take personal ownership of your sales performance. Know your targets and work purposefully to achieve them.
- Understand the key performance indicators that matter: Average Order Value (AOV)
- and Units Per Transaction (UPT). Know how your actions and your client book influence them.
- Be proactive, not reactive. New business and repeat business should both be the result of deliberate effort, not chance.
- Carry out all sales transactions and order processes accurately and efficiently, ensuring a smooth experience at every stage. BEING A GREAT TEAM MATE
Contributes to a Positive, High-Performing Team
- Support your colleagues and contribute to a positive, encouraging team environment.
- Share client insight, product knowledge, and networking leads with the team. A strong client book benefits the whole store, not just you.
- Be receptive to feedback and coaching from your managers. Use it to grow and keep improving.
- Be reliable, punctual, and consistent. The team and your clients depend on you showing up ready to deliver.
What's In It For You
- Competitive salary, based on experience + generous commission structure
- A generous Clothing Allowance.
- Discretionary discount on Oliver Brown goods.
- 21 paid company holidays + Bank Holiday’s
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
