Are you an organised, compassionate, and proactive individual looking to make a real difference in patient care?
Southend Medical Centre is seeking a Medical Administrator to join our friendly, dedicated, and supportive team on a part-time basis for 30 hours per week.
- Monday to Friday
- 7.5-hour shifts over 4 working days
- Monthly rota allocation
- Candidates must be available to work during surgery opening hours of 8:00am to 6:30pm
This is an exciting opportunity to become part of a modern, forward-thinking GP practice that puts patients at the heart of everything we do.
Responsibilities include, but are not limited to:
- Processing housing, benefits, and supporting letters
- Managing insurance and medical report requests
- Completing, monitoring, and recording audit outcomes
- Monitoring and responding to surgery email accounts
- Creating, facilitating, and tracking patient referrals
- Processing referral outcomes in line with practice policies
- Reviewing and triaging administrative requests received through our online platform
- Responding to tasks in accordance with practice procedures
- Providing occasional reception cover during staff annual leave and sickness
We are looking for someone who is enthusiastic, reliable, and enjoys working in a busy healthcare environment.
You will have:
- Excellent communication and organisational skills
- Exceptional attention to detail
- A professional and friendly telephone manner
- Strong IT and computer literacy skills
- The ability to prioritise workloads and work effectively under pressure
- A commitment to maintaining confidentiality and GDPR compliance
- A positive team-focused approach
Essential:
- Proven customer service experience
Desirable:
- Previous General Practice experience
- Knowledge of SystmOne
Training will be provided for the successful candidate.
Southend Medical Centre is a thriving GP practice serving approximately 7,300 patients. We are proud of our welcoming, inclusive culture and our commitment to delivering outstanding patient care.
Our achievements include:
- Pride in Practice LGBTQIA+ Gold Award
- Veterans Friendly Practice accreditation
- Dementia Aware Practice accreditation
- Trauma Informed Practice accreditation
- Finalists in the Impact Awards – Practice of the Year
- Training Practice supporting the next generation of healthcare professionals
- Active participation in innovative research studies
We are passionate about embracing the future of healthcare while maintaining the personal touch our patients value.
Why Join Us?
At Southend Medical Centre, you will become part of a team that genuinely cares about its patients, colleagues, and community. We believe in supporting one another, celebrating diversity, and creating an environment where staff can develop and thrive.
If you are looking for a rewarding role where no two days are the same and where your contribution truly matters, we would love to hear from you.
Join us and help shape the future of patient care at Southend Medical Centre.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
