About the Role
Justus Professional Services Ltd operates within professional services, business support, client advisory, operational coordination, and project delivery.
We are seeking a Client Services Manager to oversee client service operations, coordinate project workflows, support operational performance, and ensure the consistent delivery of high-quality services. This role is ideal for a professional with experience in client services, business operations, project coordination, or professional service management.
Why Join Us?
Professional Business Environment
Work within a modern Birmingham-based organisation delivering high-quality professional services.
Mid-Level Management Role
Lead client service activities, operational coordination, and service improvement initiatives.
Career Growth
Develop your leadership expertise across client management, operations, and business services.
Meaningful Business Impact
Help strengthen client relationships, improve workflow efficiency, and enhance service quality.
Key Responsibilities
- Manage daily client service operations and project coordination
- Build and maintain strong relationships with clients and stakeholders
- Coordinate with internal teams to ensure timely service delivery
- Monitor operational performance, service quality, and client satisfaction
- Prepare reports, service updates, and operational documentation
- Support workflow improvements and process optimisation initiatives
- Assist with resource planning and team coordination
- Ensure compliance with company procedures and service standards
What We Are Looking For
Experience
- Experience in client services, business operations, professional services, account management, or project coordination
- Previous supervisory or team leadership experience is preferred
- Experience working with business clients and service delivery teams is an advantage
Skills
- Client relationship management
- Operations coordination
- Project management
- Service delivery
- Reporting and documentation
- Team leadership
- Strong communication, organisational, and problem-solving skills
Education
- Bachelor's degree in Business Administration, Management, Operations Management, Communications, or a related field is preferred
- Professional certifications in project management, customer success, operations management, or leadership are an advantage
Pay: £44,000.00-£60,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee mentoring programme
- Health & wellbeing programme
- Private medical insurance
Work Location: In person
