Job Overview
We are seeking a dynamic and experienced Assistant General Manager to support the daily operations of our hospitality establishment. The ideal candidate will demonstrate strong leadership skills, a passion for guest service excellence, and a comprehensive understanding of hotel management. This role offers an exciting opportunity to contribute to a thriving team, ensuring smooth operational flow and exceptional guest experiences. The Assistant General Manager will work closely with the General Manager to oversee staff, optimise service delivery, and uphold the organisation’s standards of quality and professionalism.
Responsibilities
- Assist in managing daily bar & restaurant operations, ensuring all departments deliver outstanding guest service.
- Supervise and motivate staff, fostering a positive and productive working environment.
- Coordinate with various departments such as front desk, housekeeping, food and beverage to ensure seamless service delivery.
- Handle guest enquiries, complaints, and special requests with professionalism and efficiency.
- Support recruitment, training programmes, and performance evaluations for team members.
- Monitor financial performance, including budgeting, revenue management, and cost control measures.
- Ensure compliance with health and safety regulations and organisational policies.
- Contribute to marketing initiatives and promotional activities to enhance the hotel's profile.
- Maintain high standards of cleanliness, safety, and organisation throughout the premises.
- Assist in organising events or conferences hosted at the hotel when required.
Skills
- Proven experience in supervising teams within the hospitality or hotel industry.
- Strong leadership qualities with excellent organisational skills.
- Multilingual or bilingual abilities are highly desirable to enhance guest communication.
- Previous experience in human resources management is advantageous.
- Exceptional guest service skills with a focus on delivering memorable experiences.
- Ability to work effectively under pressure whilst maintaining attention to detail.
- Knowledge of hotel operations, including front desk management, housekeeping standards, and food & beverage services.
- Excellent communication skills in both organisational and interpersonal contexts.
- Demonstrated ability to lead by example and motivate diverse teams towards common goals.
This role offers an engaging environment for professionals passionate about hospitality management who thrive on delivering exceptional service while leading a dedicated team towards organisational success.
Pay: From £13.20 per hour
Work Location: In person
