Night-Receptionist / Night Auditor for the hotels, Pay rate: £13.00 per hour (Full-time)
Hotels: The Westbourne Hyde Park & The Crescent Hyde Park 51 Gloucester Terrace London W2 3DQ = (Near Lancaster Gate Station & Paddington Station)
Position: Immediate start - Reports to Manager
Job Objective: To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our guests, with the key aim of retaining and attracting new customers
Essential requirements: You must:
- Have proof of right to work in the UK, able to converse in English, have basic knowledge of Microsoft Word, Excel, Outlook, flexibility to work
- Be flexible for mainly night shifts or as per hotel requirements.
Main responsibilities
Job description points for a Night Receptionist / Night Auditor in a hotel:
- Handle late check‑ins, check‑outs, and guest inquiries.
- Monitor hotel security and ensure a safe environment at night.
- Manage phone calls, reservations, and guest requests.
- Perform nightly financial audits and reconcile daily transactions.
- Prepare end‑of‑day reports for management.
- Balance cash drawers and verify payment postings.
- Oversee lobby cleanliness and maintain front desk area.
- Assist guests with issues and provide excellent customer service.
- Coordinate with housekeeping and other departments as needed.
- Ensure hotel policies and procedures are followed at all times.
- Have multi tasking skills
Preferences: A background in hospitality industry and customer service will be preferred for the role. Also, any candidate with basic knowledge of any property management system (PMS) such as Guestline/ Rezlynx, Opera, Cloudbeds, RoomRaccoon or Mews.
Training: Full basic-training will be provided to meet the requirements of role.
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- Contact: Waqar Ahmad
- Reference: Indeed/Night-Receptionist - WHP
Job Type: Full-time
Pay: From £13.00 per hour
Ability to commute/relocate:
- London W2 3DQ: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Any experience as a receptionist in hotels industry especially in 4-star hotels.
Work Location: In person
