Overview
We are seeking a professional and personable Service Advisor / Admin / Receptionist to join our busy car repair shop / garage. This role involves providing excellent customer service, managing appointments, and supporting administrative functions to ensure smooth daily operations. The ideal candidate will possess strong organisational skills, a friendly demeanour, and a keen eye for detail. Experienced mechanical knowledge helps but can be taught.
Responsibilities
- Greet customers warmly upon arrival and assist them with their enquiries
- Manage appointment scheduling and coordinate vehicle drop-offs and collections
- Provide accurate information regarding services required. Maintenance or repair options where appropriate
- Maintain clear communication with technicians regarding customer needs and vehicle status
- Handle cash transactions accurately and process payments efficiently
- Keep the reception area tidy, organised, and welcoming at all times
- Support administrative tasks such as data entry, filing, and updating customer records
- Ensure compliance with health and safety regulations within the reception area
Requirements
- Proven experience in customer service roles, preferably within the automotive industry or similar environment
- Strong organisational skills with the ability to multitask effectively
- Excellent communication skills, both verbal and written
- Basic mechanical knowledge or willingness to learn about vehicle services is desirable
- Ability to source products / parts related to price quality and time.
- Cash handling experience with attention to accuracy and security
- Friendly, approachable manner with a focus on delivering outstanding customer experiences
- Organised with the ability to prioritise tasks efficiently
This position offers an engaging environment where your organisational skills and customer service expertise will be valued. We welcome motivated individuals eager to contribute to our team’s success.
Pay: £25,000.00-£35,000.00 per year
Benefits:
- Free parking
- Profit sharing
Work Location: In person
