"Join our dynamic team at The Ryan Medical Centre! We're seeking an enthusiastic individual who thrives under pressure to be a valuable part of our reception team. Your passion for excellence is what we need!"
FIXED TERM CONTRACT - 12 MONTHS
Duties will include:
· Greeting patients on arrival ensuring patients are checked in manually
· To answer the telephone, dealing with enquiries and signposting patients to necessary services.
· Make appointments, including telephone, follow-up, and urgent appointments
· Responsible for dealing with messages from patients/clinicians or external bodies. To take appropriate action where required
· Record requests for home visits and ensure that they are recorded and passed onto duty doctor on call
· Safe handling of patient files, maintaining confidentiality at all times
· Scan hospital reports and letters, ensuring that the scanning of patient’s correspondence is kept up to date at all times
· To carry out patient/GP Registrar surveys
· To be responsible for the call and recall of patient lists as instructed by the practice manager
The ideal candidate will:
- Have had previous reception experience, preferably in a Primary Care setting
- Be able to work as part of a team, with individual responsibilities, maintaining a high level of professionalism
- Be able to listen, empathise with, and support people from all backgrounds and communities, creating trust and confidence
- Communicate effectively in oral and written format with patients, their families, medical staff, and other members of the team
- Be able to prioritise and plan actions, using own initiative when under pressure
- Be able to deal with difficult and emergency situations in a professional and calm manner
THIS JOB WILL CLOSE AS SOON AS AN APPROPRIATE CANDIDATE IS FOUND - PREVIOUS APPLICANTS NEED NOT APPLY.
Pay: From £12.79 per hour
Benefits:
- Company events
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Transport links
Work Location: In person
