At Via, our mission is to provide the best health and wellbeing support to as many people as possible, helping them to change their lives for the better.
Last year, we supported over 11,000 people across the UK affected by alcohol and drug use. Everything we do is driven by our values:
- Care. Care for people is at the heart of everything we do.
- Be human. We are accessible, genuine and humble. Always learning.
- Do the right thing. We’re open, honest and inclusive. We get things done.
We want to recruit the very best talent. We believe in nurturing a positive workplace culture where our colleagues feel valued, recognised, empowered, and supported.
This is an exciting opportunity to join a fast-paced and growing organisation.
We’re looking for Full time SPOC Administrator for our Gloucestershire Service to join our team and support the smooth and efficient delivery of our Single Point Of Contact (SPOC). This role is crucial in maintaining the day-to-day operations that ensure our clients receive timely, safe, and effective care. Based in our Gloucester Hub but covering the county.
You'll be responsible for tasks such as:
Acting as the first point of contact for service users, professionals, and other stakeholders, ensuring all enquiries are handled promptly, sensitively and effectively.
Supporting the smooth day-to-day running of the hub by managing administration, and information systems, ensuring all processes are compliant with Via policies, safeguarding requirements, and information governance standards.
We're looking for someone who is compassionate, organised and accurate, with strong communication and IT skills, the ability to manage competing priorities and the confidence to remain calm under pressure.
Experience in administration, reception, customer service, health or social care, or services supporting people with a range of needs would be valuable. You should be comfortable handling sensitive information, working as part of a multidisciplinary team and using digital case-management systems.
Deadline: 5 September 2026 at midnight
