Role type: 12-month fixed-term contract (maternity cover)
Location: London Hybrid (2 days a week)
Preferred start date: ASAP
About Us
At Rocket SaaS, we’re redefining what a B2B marketing agency should be.
We partner with ambitious SaaS companies as an extension of their team, building end-to-end demand generation strategies that drive predictable growth. We value curiosity over convention, ownership over process, and collaboration over silos. Nothing is off the table if it helps our clients grow.
Since launching, we’ve grown organically through client referrals, long-term partnerships and a reputation for delivering measurable results. We’re now looking for an experienced marketing leader to join us on a maternity cover basis and help lead our next stage of growth.
The Role
We’re looking for an experienced Director of Marketing to lead and coach our Account Director team during a period of maternity cover.
This is a senior management role responsible for the development of our Account Directors, overseeing and improving client results and the quality of the strategies we deliver.
You won’t be expected to run client accounts day to day. Instead, you’ll work through our Account Directors to make sure clients are receiving excellent strategic advice, campaigns are delivering against their goals and our teams have the support and direction they need to succeed.
You’ll report into the CEO and play an active role in improving how we operate as an agency.
You'll lead and develop our Account Directors
Your primary responsibility will be getting the best out of the AD team.
Coach and support Account Directors across strategy, client management, commercial thinking and team leadership
Run regular 1:1s, team meetings and performance reviews
Help ADs solve complex client, team and strategic challenges
Set clear expectations around quality, ownership and client performance
Identify capability gaps and create practical coaching and development plans
Support ADs with difficult conversations, client escalations and performance issues
Build a culture of accountability while making sure the team feels supported
You'll own client performance at leadership level
You’ll provide senior oversight across our client portfolio, making sure our strategies are translating into meaningful results.
Review client performance and key account metrics regularly
Challenge Account Directors on strategy, results and commercial opportunities
Identify accounts that are off track and help determine what needs to change
Get involved in significant client escalations and senior stakeholder conversations
Support ADs in developing strong, commercially sound client strategies
Ensure we consistently deliver against client expectations and agreed KPIs
Work closely with our specialist teams across paid media, content, creative, web and SEO to ensure activity is joined up
You'll report into the senior leadership team
You’ll be responsible for giving the leadership team a clear view of what is happening across the client portfolio and AD team.
Report on client performance, retention, risks and opportunities
Identify trends across accounts and turn them into clear actions
Flag delivery, resourcing or client risks early
Provide insight into team performance, capacity and development
Contribute to senior leadership discussions around agency growth and priorities
We’re looking for someone who can move comfortably between the detail and the bigger picture. You should be able to look at a set of numbers, understand what is really happening underneath them and know what needs to happen next.
You'll improve how we operate
This role isn’t just about managing people. We want someone who will actively look for ways to make Rocket SaaS a better agency.
Identify opportunities to improve client processes, strategy development and delivery
Improve how Account Directors plan, prioritise and communicate
Introduce better ways of measuring and managing client success
Help improve internal processes, systems and ways of working
Share best practice across the AD team
Work with the wider leadership team to solve operational challenges as we scale
You’ll have plenty of autonomy to spot something that isn’t working and make it better.
What you'll bring
Essential:
10+ years’ experience in marketing
3+ years’ experience working in a marketing agency
3+ years’ experience managing and developing marketing leaders or client/account leads
Experience managing a team of 5+ people
Strong experience in B2B marketing, ideally within SaaS or technology
Experience managing client-facing teams and senior client relationships
Strong understanding of demand generation and how different marketing channels work together
Experience overseeing marketing strategies and performance across multiple clients
Strong commercial and analytical understanding, with the ability to interpret performance data and identify what needs to change
Excellent communication skills and confidence working with senior stakeholders
A proven track record of coaching, developing and holding high-performing teams accountable
We'd love you to have
Experience leading Account Directors, Client Directors, Client Partners or similar senior client-facing roles
Previous experience as a Marketing Director, Client Services Director, Head of Client Services, Group Account Director or similar
Experience in a fast-growing agency environment
Experience improving agency processes and ways of working
Experience working closely with a senior leadership team
A strong understanding of SaaS demand generation and the B2B buying journey
What we are looking for
We’re not looking for someone who simply knows a lot about marketing.
We’re looking for a leader of marketers.
Someone who can spot when an AD needs support, when a client strategy needs challenging, when a team needs better processes and when something needs escalating to leadership.
You’ll need to be commercially minded, calm under pressure and comfortable making decisions. You should be someone who naturally coaches others, asks good questions and holds people to a high standard without micromanaging them.
Most importantly, you’ll care about both sides of the role: developing great people and delivering great client outcomes.
Why you'll love it at Rocket SaaS
Real influence: You’ll have a genuine opportunity to shape how we operate and how our teams develop.
Autonomy: We trust experienced people to make decisions and take ownership.
Variety: You’ll work across a portfolio of ambitious SaaS businesses, with no two weeks looking the same.
Flexibility: Hybrid work from our WeWork office two days a week if you’re in or near London, or fully remote within the UK with occasional trips to see the team.
Generous leave: 25 days plus bank holidays.
The right kit: A new MacBook to work on.
A culture people enjoy being part of: Quarterly staff parties, a monthly team quiz with cash prizes, and free tea, coffee and beer at the office.
Ready to join?
If you’re an experienced marketing leader who gets as much satisfaction from developing great people as you do from delivering great marketing, we’d love to hear from you.
This is a maternity cover position, with the opportunity to make a significant impact across our people, clients and agency operations during your time with us. Subject to business needs and performance, the role may become a permanent position.
