Swydd wag: Swyddog Gwaith Achos Dan Hyfforddiant
Math o Gontract:
Parhaol a llawn amser
Oriau Gwaith:
37 hours per week
Cyflog:
Blwyddyn 1 - £24,413 y.f.
Blwyddyn 2 - £25,583 y.f.
Blwyddyn 3 - £26,403 y.f.
Wedi hynny, cynnydd cynyddrannol bob blwyddyn hyd at £28,143 y.f. (OGCC Gradd INV1 – INV5)
(Dyfarniad cyflog yn arfaeth)
Lleoliad:
Ein swyddfa:
1 Ffordd yr Hen Gae, Pencoed, Pen-y-bont ar Ogwr CF35 5LJ
Ydych chi wedi gadael yr ysgol yn ddiweddar? Mae Ombwdsmon Gwasanaethau Cyhoeddus Cymru yn edrych i recriwtio Swyddog Gwaith Achos Dan Hyfforddiant. Mae’r rôl yma’n rhoi cyfle i rywun sydd newydd adael yr ysgol neu goleg chweched dosbarth i ymuno â ni a datblygu’r sgiliau sydd ei angen i ddarparu cefnogaeth gwaith achos gweinyddol i Ymchwilwyr a Rheolwyr.
Bydd yr Hyfforddai yn y rôl hwn yn datblygu dros gyfnod o ddwy flynedd i ddod yn Swyddog Cefnogi Gwaith Achos. Rôl Swyddog Cefnogi Gwaith Achos yw i ddarparu cefnogaeth gweinyddol i Ymchwilwyr a Rheolwyr yr Ombwdsmon ac i ddelio ag ymholiadau gan aelodau o’r cyhoedd ag eraill sy’n cysylltu â Swyddfa’r Ombwdsmon.
Mae’r rôl wedi’u leoli yn Swyddfa’r Ombwdsmon ym Mhencoed, Pen-y-bont ar Ogwr.
Mae’r unigolion sy’n gweithio i’r Ombwdsmon yn angerddol dros wasanaethau cyhoeddus yng Nghymru ac yn sicrhau, lle mae gwasanaethau’n methu, bod yna adnoddau ar gael drwy system gwynion annibynnol. Ein gwaith yw ymchwilio i gwynion gan aelodau'r cyhoedd am driniaeth annheg neu wasanaeth gwael oherwydd rhyw fethiant ar ran cyrff cyhoeddus datganoledig yng Nghymru. Mae’r Ombwdsmon yn ymchwilio i gwynion sydd wedi’u wneud am Gynghorwyr o fewn awdurdodau lleol yng Nghymru sydd o bosib wedi torri cod ymddygiad statudol eu cyngor.
Fel Swyddog Gwaith Achos Dan Hyfforddiant, bydd eich dyletswyddau yn cynnwys:
· Darparu cefnogaeth gwaith achos gweinyddol i Ymchwilwyr a Rheolwyr, gan gofnodi manylion yn ôl yr angen ar y System Rheoli Achosion.
· I dderbyn post sy’n dod i fewn, gan gynnwys derbyn post wedi’i lofnodi, wedi’i ddanfon â llaw, danfoniadau arbennig a danfoniadau negesydd. Sganio ac uwchlwytho post yn gywir i’r system rheoli achosion. Dosbarthu’r post i reolwyr tîm neu unigolion.
· Ymdrin yn effeithlon ac yn gwrtais ag ymholiadau gan aelodau’r cyhoedd neu eraill, boed hynny dros y ffôn, mewn llythyr, drwy e-bost neu drwy ymweliad, gan ddarparu gwybodaeth briodol a gwneud cofnodion perthnasol yn unol â gweithdrefnau’r Ombwdsmon.
Mae disgrifiad swydd lawn a phecyn recriwtio ar gael ar ein gwefan.
Beth rydyn ni’n chwilio amdano?
· Rhywun sydd newydd adael yr ysgol neu goleg chweched dosbarth, efallai eich bod newydd orffen eich Lefel A neu gymhwyster cyfatebol.
· Sgiliau cyfathrebu’n ysgrifenedig da
· Sgiliau cyfathrebu ar lafar da
· Sgiliau bysellfwrdd da a’r gallu i ddefnyddio pecynnau Microsoft Office
· Rhywun sy’n gallu gweithio ar liwt ei hun, yn gweithio’n dda yn annibynnol ac hefyd fel rhan o dîm.
Mae’r gallu i gyfathrebu drwy gyfrwng y Gymraeg yn ddymunol ar gyfer y rôl hon.
Beth sydd yn y swydd i chi?
· Cyfle i dderbyn datblygiad dros gyfnod o ddwy flynedd i ddod yn Swyddog
· Cyflog cystadleuol a lwfans gwyliau blynyddol hael o 32 diwrnod.
· Buddion eraill gan gynnwys: Pensiwn y Gwasanaeth Sifil, Cynllun Gweithio Hyblyg, Aelodaeth o’r Gampfa, Cynllun Arian Parod Iechyd a Chynlluniau Prynu â Gostyngiad.
· Cyfleusterau rhagorol ar y safle ac offer ar gyfer gweithio o adref
· Cwnsela allanol a chymorth iechyd galwedigaethol am ddim
I ymgeisio
Ewch i’n gwefan (www.ombwdsmon.cymru) i gael mynediad i’r pecyn recriwtio.
I ymgeisio am y rôl hon, llenwch Ffurflen Gais OGCC a Ffurflen Monitro Cydraddoldeb ac ebostiwch at: [email protected] erbyn 5yh ar Ddydd Llun 14 Medi 2026. Mae gennym yr hawl i gau’r cyfle hwn yn gynnar os daw digon o geisiadau i law felly peidiwch ag oedi cyn cyflwyno’ch cais.
Bydd yr ymatebion a rowch yn y ffurflen gais yn cael eu defnyddio i lunio rhestr fer o'ch cais.
Mae’r Ombwdsmon Gwasanaethau Cyhoeddus yn Gyflogwr Cyfle Cyfartal.
Vacancy: Trainee Casework Support Officer
Contract Type:
Permanent and Full Time
Working Hours:
37 hours per week
Salary:
Year 1 - £24,413 pa
Year 2 - £25,583 pa
Year 3 - £26,403 pa
Thereafter incremental progression each year up to
£28,143 pa (PSOW Grade SUP1 – SUP5)
(Pay Award Pending)
Location:
Office
1 Ffordd yr Hen Gae, Pencoed, Bridgend CF35 5LJ
Are you a recent school leaver? The Public Services Ombudsman is looking to recruit a Trainee Casework Support Officer. This role provides an opportunity for someone who has just left school or six form college to join us and to develop the skills needed to provide administrative casework support to Investigators and Managers.
The Trainee in this role will develop over a two year period to become a Casework Support Officer. The role of a Casework Support Officer is to provide administrative support to the Ombudsman’s Investigators and Managers and handles enquiries from members of the public and others who contact the Ombudsman’s office.
This role is based in the office of the Ombudsman in Pencoed, Bridgend.
Individuals who work for the Ombudsman are passionate about public services in Wales and ensuring that where services fall short, there is recourse through an independent complaints system. Our work is to investigate complaints from members of the public about unfair treatment or poor service through some failure on the part of devolved public bodies in Wales. The Ombudsman also investigates complaints made about Councillors within local authorities in Wales who may have breached their council’s statutory code of conduct.
As a Trainee Casework Support Officer, your duties will include:
· Providing administrative casework support to Investigators and Managers, recording details as necessary on the Case Management System.
· Receiving incoming post, including receipt of signed for, hand-delivered, special deliveries and courier deliveries. Scan and upload post accurately to the case management system.
· Dealing efficiently and courteously with enquiries from members of the public or others whether received by telephone, letter, email or by visit, providing appropriate information and making relevant records in accordance with the Ombudsman’s procedures.
There is a full job description and recruitment pack available on our website.
What are we looking for?
· Someone who has just left school or six form college, maybe you have just finished your A Levels or equivalent qualification.
· Great written communication skills.
· Great oral communication skills.
· Great keyboard skills and the ability to use Microsoft Office packages.
· Someone who is comfortable using their own initiative, working well both autonomously and as part of a team.
The ability to communicate through the medium of Welsh is desirable for this role.
What’s in it for you?
· An opportunity to receive development over a two year period to become a Casework Support Officer.
· Competitive salary and generous annual leave allowance of 32 days.
· Other benefits including: Civil Service Pension, Flexi time Scheme, Gym Membership, Health Cash Plan and Discounted Purchase Schemes.
· Excellent on-site facilities and equipment for home working.
· Free external counselling and occupational health support.
To apply
Please visit our website (www.ombudsman.wales) to access the recruitment pack.
To apply for this role, you must complete and submit a PSOW Application Form and Equal Opportunities Monitoring Form which should be emailed to: [email protected] by 5 pm Monday 14 September 2026. We reserve the right to close this vacancy early should sufficient applications be received so do not delay in submitting your application.
The responses you provide in the application form will be used to shortlist your application.
The Public Services Ombudsman is an Equal Opportunities Employer.
Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.
Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio-economic background.
Special Conditions:
1. It is vital that those working for the Ombudsman are impartial and that they are seen to be impartial. Staff working for the Ombudsman are therefore not permitted to take part in political activity and they are required to avoid public political comment, for example on social media. Successful candidates will be asked, prior to appointment, to sign an undertaking confirming that they agree to abide by our social media policy and review your social media footprint across all platforms you use.
2. We operate a no smoking policy.
Pay: £24,413.00-£28,143.00 per year
Benefits:
Work Location: In person
