JOB TITLE: Care Navigator
REPORTS TO: Operations Manager & Team Leader
HOURS: 28 hours per week
Monday: 8am – 7pm (10 hours)
Tuesday: Day off
Wednesday 1pm – 7pm (6 hours)
Thursday 1pm – 7pm (6 hours)
Friday 1pm – 7pm (6 hours)
Pay: Dependent on experience. On the job training can be provided at the surgery.
Job summary:
The main responsibility of the role is:
· Working on the front desk at the surgery, handling patients in-person queries.
· Answering the phones, handling patient queries via the phone.
· Process and respond to online admin requests and queries submitted to the practice.
· Working alongside and supporting the duty doctor to arrange & book appointments along with processing urgent admin tasks such as booking on the day home visits.
· Process incoming emails & post into the surgery.
· Undertake clinical admin such as new patient registrations, processing prescriptions, raising blood test forms, booking patients for immunisation & long-term condition review appointments.
Our expectation is in periods with high levels of leave; is the post-holder would support the wider Non-Clinical Team at the Surgery providing cross-cover for the scanning & processing of patient documentation/letters, and some less complex Secretarial referral duties.
Candidate requirements:
- Has a keen eye for detail
- To work in accordance with written protocols at the surgery.
- Have a high level of IT literacy.
- Ability to adapt to an ever-changing demand on primary care, to deliver modern general practice.
- Is keen to develop themselves and learn new skills.
Desirable Criteria
· SystmOne knowledge
· AccuRx knowledge
· Primary Care experience
Health & safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non- judgemental and respects their circumstances, feelings priorities and rights.
What We Offer:
· Supportive and collaborative working environment
· Opportunity for supported development
· Involvement in service development and quality improvement
· NHS Pension scheme
· Free parking on site
This is an opportunity to join a forward-thinking GP practice while working as part of a committed, friendly and supportive clinical team.
Pay: From £12.71 per hour
Benefits:
Work Location: In person
