Job Purpose
We are seeking a highly experienced individual who has an extensive knowledge in customer service and can provide our 5-Star service delivery whilst maintaining a subtle, yet visible security presence within a newly built prestigious development in Bloomsbury, London.
This is a full-time role, working nightshifts and weekend day shifts.
At Vigilant we pride ourselves in offering an exemplary welcome to our clients.
Key Responsibilities
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Deliver a 5-star guest experience at all times
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Anticipate clients' needs/problems before they arise and that their expectations are met and exceeded each day
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Maintain a high security awareness at all times
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Reception duties and Foyer Management of all visitors and guests
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Be seen as a visible customer focused professional by being proactive and greet clients and visitors where possible
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Proficient use of relevant communications equipment will require candidate to have good communication skills.
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Issue visitor passes using agreed processes and procedures
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Ensuring all H&S policies are adhered to.
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Ensuring that no un-authorised persons are permitted in prohibited areas.
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Lift management and directing of deliveries
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Maintaining an accurate record of any incidents that occur.
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Ensure all landlord contractor access it pre-authorised and in accordance with risk assessment/permit to work conditions
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Complete incident reports to a high standard and ensure these are submitted within 2 hours
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Oversee and manage any emergency evacuations
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Undertake patrols and inspections in accordance with management instructions.
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Assist Building Management to oversee access arrangements for occupier fit-outs ensure they adhere to site rules and procedures
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Ensure the reception area is kept clean and tidy providing a safe environment for all visitors
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Maintain a high security awareness at all times
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Complete a full detailed handover at the end of each shift
Person Specification
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Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
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Reliable and willing to work day/night shifts and any over time if required
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Previous experience in a customer service/security facing role
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Excellent interpersonal skills and the ability to interact with people at all levels
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Smart and confident.
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Ability to work independently with confidence, using own initiative as required
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Look for opportunities to enhance client/visitor experience
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Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
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Confidence and common sense to access and utilise expert resources when making decisions
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Maintain and practice a high degree of confidentiality at all times
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Computer literate with good email etiquette. Use of concierge and Microsoft systems is an advantage
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Have an acute sense of security awareness
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Valid SIA licence preferred but not essential
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5 years of continuous work employment history without gaps and verifiable work history
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Maintain and practice a high degree of confidentiality at all times
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Provide support to the wider when required.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
