Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities.
Warner Hotels is currently looking for an Operational Support Coordinator to support the Runnymede Hotel, managing a range of complex administrative tasks. In this role, you would be acting as a central link between managers, senior leaders, and the General Manager, providing continuity of service and clear communication across the hotel.
The Operational Support Coordinator ensures the smooth running of hotel operations by managing critical administrative, compliance, and people-focused processes. The role supports payroll, labour planning, licensing, and compulsory training with accuracy and consistency, while also coordinating onboarding, duty management, and wellbeing initiatives.
You will need to have significant experience with running a complex payroll service, with clear understanding of payroll processes, labour planning, and workforce management systems
You'll also need to have a knowledge of HR policies and procedures, including family leave, onboarding, and employee wellbeing initiatives as well as familiarity with compliance requirements such as licensing, Health & Safety, First Aid, and Mental Health First Aid
Responsibilities:
Payroll & Workforce Administration
- Ensure timely and accurate payroll completion in line with schedules
- Manage payroll queries, family leave processing, and additional payments
- Monitor compliance with the Working Time Directive and support labour planning, including rota oversight, senior leader challenges, and GM approvals
Operational Coordination
- Coordinate duty manager shifts and rosters to ensure continuity of service
- Support the Live-in team and manage uniform ordering, stationery supplies, postage, and petty cash
- Lead internal communications, update noticeboards, and act as a central point of contact across departments
Compliance & Governance
- Maintain licensing compliance and oversee compulsory Health & Safety training requirements
- Support drug testing through the in house solution and manage Data Subject Access Requests
- Ensure First Aid and Mental Health First Aid compliance across the team
Onboarding & Team Engagement
- Coordinate onboarding activities to provide a smooth induction experience for new starters
- Drive team wellbeing initiatives, engagement programmes, and recognition schemes such as “Glow Getters”
- Support “Team Voice” forums and community engagement activities, including voucher prizes and school partnerships
Culture & Values
- Champion company values by being Guest Hearted in service delivery, applying Limitless Thinking to improve processes, Owning Our Impact through compliance and efficiency, and Winning as One by fostering collaboration across the hotel
Essential Experience
- Previous experience in an operational, HR, or administrative support role, ideally within hospitality or a service driven environment
- Strong organisational skills with the ability to prioritise multi stream workloads and meet deadlines
- Confidence in working with senior stakeholders and collaborating across multiple departments
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and familiarity with workforce management/HR system
Ready to discover your glow?
Be part of something more than a hotel — where your personality shines and your ideas matter.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: [email protected]
Please note: Unsolicited CV’s from agencies will not be considered
