Job Title: Patient Care and Growth Coordinator
Location: 38 The Broadway, Crawley, West Sussex
Practice Type: Dental Practice
Employment Type: Full Time
Must be GDC Registered.
About the Role
We are seeking a motivated and personable Patient Care and Growth Coordinator to join our dental practice. This role is focused on managing new patient leads, following up enquiries, and converting interest into booked appointments. You will be a key link between potential patients and our clinical team, helping to grow the practice while delivering an excellent patient experience.
Key Responsibilities
- Manage incoming patient leads from phone, website, social media, and marketing campaigns
- Contact new enquiries promptly and professionally
- Follow up with prospective patients who have not yet booked
- Educate patients on dental treatments, services, and financing options
- Book consultations and appointments efficiently
- Maintain accurate records in the practice CRM / dental software
- Track lead conversion and follow-up activity
- Work closely with the dental and marketing teams to improve patient growth
- Ensure a warm, friendly, and professional patient journey at all times
Skills & Experience
- Strong communication and phone skills
- Confident in handling objections and building rapport
- Highly organised with strong follow-up skills
- Comfortable working with targets and KPIs
- Familiar with CRM systems and dental software (advantageous)
- Positive, proactive, and results-driven attitude
What We Offer
- Competitive salary
- Training and support in dental treatments and patient communication
- Friendly, supportive team environment
- Opportunity to play a key role in the growth of the practice
- Career development opportunities within the practice
Benefits
· Birthdays off
· Extra day annual leave for each year of service
· Two team events each year (summer and christmas)
· Team building
Hours
Monday - 8:30am-17:30
Tuesday - 8:30am-17:30
Wednesday 8:30-17:30
Thursday - 9:30-19:30
Friday - 8:30-13:30
Alternate Saturdays - 9-14:00
Job Type: Full-time
Pay: From £34,643.70 per year
Benefits:
Work Location: In person
