Administrator
JOB DESCRIPTION Ref: ADM/08/26
Role Overview:
The successful candidates will work on our NIHE Heating Maintenance contract and will be responsible for the coordination of jobs and information between The HA Group and NIHE through various means of communication. They will be based in our Maintenance Office, Tobermore Road, Draperstown.
Reports to: Office Supervisor
Direct Reports: N/A
Working Hours:
Additional Benefits:
Roles Responsibilities:
Deal with any enquires from NIHE, NIHE tenants, private customers and internal Managers and staff.
Follow internal procedures to process and issue all jobs submitted in line with contractual timeframes
Support the onsite Engineers to ensure they have all information required to complete jobs in line with the contractual timeframes
Maintain the Company’s internal IT system, Accuserv, to ensure all information is accurate and up to date.
Collate accurate information for Supervisors/Managers as required.
Deal with all clients/customers/staff in a professional, pleasant and efficient manner.
Answer calls without delay
Any other duty as deemed appropriate by management
Personnel Specification:
Essential Criteria:
Experience in Office Based Customer Service
Experience of Microsoft Office, in particular Excel
More than 1 years’ experience in an office-based customer service role
Experience working with Social Housing
Excellent communication skills
Excellent organisational skills
Desirable Criteria:
Personal Characteristics:
Ability to use own initiative
Ability to work as part of a team
Flexibility to work in other locations as required
The HA Group are an equal opportunities employer.
