Job Ref: GAL1033
Branch: Roe Valley Resort
Location: Roe Valley Resort , Londonderry
Salary/Benefits: Dine for free in our restaurants, Discounted room rates, Use of our Spas, Private Healthcare and more
Contract type: Permanent
Hours: Full Time
Posted date: 16/07/2026
Closing date: 28/08/2026
JOB TITLE: Concierge
JOB REFERENCE: CON 07/26
REPORTING TO: Reception Manager.
HOURS: Full Time, based on 5 days out of 7 shift patterns ranging from morning, afternoon, evening, and weekends.
LOCATION: Roe Valley Resort, Limavady
SALARY: £12.71 - £14.21 per hour - Payscale in place
About Us:
We’re committed to driving growth through innovative hospitality by crafting memorable experiences that unite our team, inspire our guests, and strengthen our community.
Our vision is to be a pioneering force in hospitality and tourism, empowering people and creating exceptional experiences.
Whether you’re starting your hospitality journey, changing careers, or expanding your skills, we’ll support you to reach your aspirations
Why Join Us?
Our success is driven by our people and our values guide everything we do and you’ll help bring these to life every day:
Guest – Crafting memories is at the heart of what we do
Aspirations – Driven by ambition, inspired by excellence
Loyalty – Building lasting relationships, through trust and care
Growth – Positively growing our business and our people for impact
Opportunities – Opening doors to progress, learn and lead
Reward Recognition – Celebrating success, recognising contribution rewarding achievements
Momentum – Moving with purpose, adapting with speed and delivery with consistency
About the role:
As Concierge your role is of the utmost importance as you are the first and last point of contact for our guests arriving and leaving the Resort. We are looking for someone with a friendly, welcoming attitude who will be focused on delivering outstanding customer service, every time.
This role will require you to perform a number of different tasks ranging from, helping with guest luggage, directing and transferring guests as well as offering recommendations for dining and other activities so you must ensure your knowledge of the resort and surrounding area is continually up to date.
While the role will primarily focus on Concierge duties, the successful candidate may also be required to support other departments across the Resort, following appropriate training, to help deliver exceptional guest experiences and ensure the smooth operation of the Resort.
The Position:
The main responsibilities for this position include but are not limited to;
- Offering an outstanding level of consistent, friendly, and efficient customer care to all guests and visitors to the Resort.
- Acting as an ambassador for the Resort and displaying a commitment to enhancing the customer experience.
- Aiding guests and visitors in various ways such as assisting with luggage, providing directions information, and any other activities on a given day.
- Responding to requests for assistance via our internal system HotSOS.
- Support other departments across the Resort
The Person:
Applicants must:
- Have a keen interest in delivering exceptional customer service.
- Have strong interpersonal and communication skills.
- Hold adequate IT skills preferably previous experience using service software.
- Have strong teamwork skills.
- Have the ability to prioritize their time and the importance of various tasks.
- Possess sound knowledge of the Resort local area.
- Display a flexible work approach.
Desirable;
- Have previously worked in a Concierge position in the Hospitality sector.
- Have previously worked in a customer service role.
- Have previous experience in the hospitality sector.
- Driving license preferred
Perks of the job!!
We’re?passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path or want?to extend your knowledge, Galgorm Collection can offer you?an?endless?amount?of opportunities. Why work for us? Click here to find out more! https://www.galgorm.com/why-work-with-us.html
We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.
Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department, please contact [email protected]
GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS
Join Our Team at Roe Valley Resort
Set amidst the stunning Roe Valley Country Park in Limavady, County Derry-Londonderry, our resort is more than just a destination—it’s a vibrant workplace where hospitality meets excellence. Overlooking our own 18-hole golf course, we offer guests unforgettable experiences, and we need passionate individuals to help make that happen.
As part of our team, you’ll contribute to creating family getaways, golfing breaks, and romantic escapes. Our facilities include a family pool, jacuzzi, sauna, steam room, and an adventure playground, as well as an arcade and helter skelter. We even offer unique experiences like inflatable jet skis and mini 4x4 driving for kids. Every day brings opportunities to delight guests and make lasting memories.
We have 118 guestrooms and three dog-friendly residences, plus two fantastic dining venues: the Coach House and Fratelli, our Italian restaurant where kids build their own pizzas. Whether you’re greeting guests at reception, preparing delicious meals, or ensuring our leisure facilities run smoothly, your role will be key to delivering exceptional service.
Working here means joining a supportive team that values creativity, professionalism, and growth. You’ll enjoy a dynamic environment with opportunities to learn new skills, advance your career, and be part of a resort that locals and visitors love. If you’re enthusiastic, customer-focused, and ready to make a difference, we’d love to hear from you.
Why Work With Us?
- Be part of a renowned resort in a beautiful location.
- Enjoy a variety of roles across hospitality, leisure, and guest services.
- Access training and development opportunities.
- Join a team that takes pride in creating unforgettable experiences.
Start your journey with us today—help us welcome guests and create memories that last a lifetime!
