About the Role
We are looking for an enthusiastic and customer-focused Customer Service Supervisor to join our Food & Beverage team.
This is an exciting opportunity for someone who is passionate about delivering exceptional guest experiences and leading by example. Working closely with the Food & Beverage Manager, you will play a key role in developing service standards, coaching team members, and ensuring every guest receives a warm, friendly and memorable experience.
You will be a visible presence on the floor, supporting the team during busy service periods, identifying opportunities for improvement, and helping create a culture where outstanding customer service is at the heart of everything we do.
Key Responsibilities
Customer Experience
- Champion exceptional customer service across all areas of the eatery.
- Lead by example, demonstrating excellent hospitality and guest engagement.
- Ensure every guest receives a warm welcome and outstanding service.
- Handle customer feedback, concerns and complaints professionally, resolving issues quickly and effectively.
- Monitor customer satisfaction and identify opportunities to enhance the guest experience.
Team Leadership & Development
- Support, motivate and coach team members to deliver consistently high service standards.
- Deliver customer service training and ongoing coaching sessions.
- Assist with onboarding and induction of new team members.
- Recognise and celebrate excellent performance within the team.
- Promote a positive, collaborative and customer-focused culture.
- Assist the Food & Beverage Manager in conducting performance reviews such as staff annual appraisals, probation reviews etc.
- Encourage and drive team engagement with socials.
- Provide support to the Food & Beverage Manager with Absence Management, team challenges and HR procedures
Operational Support
- Support the Food & Beverage Manager with the day-to-day operation of the eatery.
- Assist with opening and closing procedures.
- Ensure company policies, procedures and service standards are consistently followed.
- Monitor cleanliness, presentation and overall guest environment.
- Support with stock management, ordering and operational checks where required.
- Helping to organise/ run events ensuring smooth operation and customer satisfaction being at the forefront of this.
- Ensuring the availability of products or stock that is being advertised to avoid guest disappointment.
Performance & Standards
- Monitor service quality and identify areas for improvement.
- Help implement initiatives to drive customer satisfaction, repeat visits and positive reviews.
- Support the achievement of departmental KPIs and business objectives.
- Ensure health and safety, food safety and compliance standards are maintained at all times.
About You
We are looking for someone who:
- Has previous experience in a hospitality, café, restaurant or customer service supervisory role.
- Is passionate about delivering exceptional customer experiences.
- Has excellent communication and interpersonal skills.
- Can confidently lead, motivate and develop a team.
- Remains calm and positive under pressure.
- Is highly organised with strong attention to detail.
- Has a hands-on approach and enjoys working alongside the team.
- Is flexible and willing to work weekends, evenings and bank holidays as required.
What We Offer
- Competitive salary.
- Staff discounts.
- Opportunities for training and development.
- Career progression opportunities within a growing business.
- A supportive and friendly working environment.
- The opportunity to make a real impact on the guest experience.
How to Apply
If you are passionate about hospitality, enjoy developing people, and thrive on delivering outstanding customer experiences, we'd love to hear from you.
Apply today with your CV and a short cover letter explaining why you'd be a great fit for the role to [email protected]
Pay: From £13.65 per hour
Work Location: In person
