Job Advert
Customer Delivery Assistant
Salary: £27,132 to £28,871 inclusive annual salary plus Local Government Pension Scheme
Contract: Fixed Term - 12 months
Hours: Full-time (37 hours per week)
Location: Flexible working options (including hybrid)
Job Ref: P2536
About the role
This is an exciting opportunity to work with the Customer Delivery team providing excellent customer service to our residents. You will be assisting customers with a wide range of enquiries by telephone, face to face or digitally and completing casework, providing you with an opportunity to grow and learn new skills.
About you
We are looking for someone who is customer focused, flexible, enthusiastic, and willing to learn.
We need a team player who can live our values, with good communication skills, IT literate, able to problem solve and keen to learn.
Join us in making St Albans City and District. We put the environment at the heart of every decision. We live our values—trust, care, confidence, collaboration, and customer focus—while delivering sustainable services, reducing environmental impact and making a difference.
St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.
In addition to working within a great team and a comprehensive salary you will have access to:
26.5 days annual leave (increasing with service) + bank holidays- Local Government Pension Scheme
- Flexible working options
- Staff Parking Permit
- Reimbursement of professional fees
- Comprehensive development and training
- Discounted membership at selected local sports and fitness centres
- Access to discounts and benefits via online platform
Additional Information
Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
Disclosure Checks: This post is subject to a Basic Disclosure Check.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.
Closing date for applications: 11 June 2026
Interviews are scheduled from: w/c 15 June 2026
Candidates who have already applied for this role in the last 6 months need not apply again.
NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.
