How you'll make a difference:
As a Revenues Officer, you will provide advice and guidance to members of the community regarding council tax payments, ensuring that council income is generated in order to to sustain vital projects. South Gloucestershire Council are in the top quartile for council tax collection across the country, and you will be critical to maintaining this high standard.
What you will be doing:
- You will determine eligibility for exemptions, relief and liability for council tax.
-
It will be key for you to update computer records with information obtained from correspondence received via email, post, corporate contact centre and one stop shops.
-
Maintaining close working relationships with other council departments and the valuation office agency, you will exchange information regarding property valuations.
What we need from you:
- You will hold an NVQ3 in Customer Service or an equivalent level qualification, or have relevant experience working in revenues administration.
-
We require you to have extensive knowledge of council tax legislation and able to interpret and explain these.
-
Given the elements of the role, you must have excellent customer care skills and an ability to plan and undertake high volumes of work.
-
Although not essential, you may have an Institute of Revenues Rating and Valuation qualification.
What you need to know:
- This role is hybrid, with a mixture of working at our offices in Yate and working from home.
Interviews will be held week commencing 13th July 2026.
How a career at South Gloucestershire Council is different:
- As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
-
We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
- We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
-
We are committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults. Ensuring all our staff are given right skills, knowledge and support to recognise and respond effectively to potential abuse or neglect.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
-
We’re providing essential services across our internal network to ensure we can fully support our community.
-
We’re positive and forward thinking, always looking for new and innovative ways of working work and we’re ambitious about the future.
We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
We’re making a difference, be part of it!
To view the full job description, please click this link: Revenues Officer - Job Description
