The Supplier Rebate Collections Coordinator will take ownership of ensuring outstanding rebate income is accurately reconciled, actively chased, and collected in line with the terms of the supplier agreement. Working closely with suppliers, branches, and the wider Central Support function, this role will focus on reducing overdue balances, resolving payment and credit note queries, and maintaining clear visibility of debt risks, actions, and expected recovery dates. The successful candidate will be confident working with high volumes of data and be comfortable managing supplier conversations by phone and email.
Take ownership of supplier rebate debt, actively chasing overdue balances and driving timely recovery through supplier payment, credit note, or purchase ledger deduction.
Manage and maintain an accurate aged debtor listing across multiple rebate types, ensuring balances are current, clearly reconciled, and supported by action notes and expected payment dates.
Identify, investigate, and resolve payment differences and disputed balances in a timely manner.
Prepare updates for, and lead, the weekly debtors review call with the Head of Rebates and Rebates Managers, highlighting overdue balances, disputed items, actions, risks, and progress.
Proactively manage supplier, branch, and internal queries by telephone and email, including through the shared mailbox.
Post and allocate supplier credits and payments within the rebates workplace and cashbook, ensuring records are correctly reflected in the deal track system.
Raise invoices where required for supplier rebate debt, promotional activity, and other agreed rebate related charges.
Build and maintain strong working relationships with suppliers, branches, Finance, Purchase Ledger, Central Support, and the wider Rebate team.
Support month end reporting, aged debt reviews, supplier statement reconciliations, debtor reporting, and the annual audit process.
Track and report progress against overdue balances, disputed items, and risks, escalating where collection is delayed or further support is required.
Contribute to continuous improvement by helping to strengthen rebate collection processes, ledger accuracy, reporting quality, and query resolution.
Telephone communication is an essential part of this role, including making outbound calls, asking clear questions, challenging discrepancies appropriately, agreeing next steps, and following through to resolution.
Previous experience in credit control, accounts receivable, purchase ledger, supplier statement reconciliation, finance collections, or a similar finance role.
Confident managing aged debt, disputed balances, overdue accounts, and supplier payment queries with a high level of accuracy and attention to detail.
Proficiency in MS Office, particularly in MS Excel.
Confident making and receiving telephone calls with suppliers, branches, and internal stakeholders.
Able to work to tight deadlines, prioritise competing tasks, and maintain focus on overdue balances and collection activity.
Highly organised, self-motivated, and able to work under pressure while maintaining accuracy and a clear audit trail.
Confident, approachable, and collaborative, with the ability to build effective working relationships across suppliers, Finance, branches, and the wider business.
