Join the Team at Muntons
Are you a proactive, customer-focused professional who thrives in a fast-paced environment? We're looking for a Customer Service & Export Administrator to join our team and play a key role in ensuring excellent service for our customers across the UK and international markets.
This is an exciting opportunity for someone with strong organisational skills, export administration experience, and a passion for delivering outstanding customer service.
What You'll Be Doing
As part of our Customer Service team, you'll be responsible for managing customer orders from receipt through to delivery, ensuring a seamless experience every step of the way.
Key responsibilities include:
Processing customer purchase orders into sales orders accurately and efficiently
Liaising with Planning and Warehouse teams regarding product availability
Coordinating transport bookings with our logistics partners
Completing export and customs documentation
Obtaining and processing external documentation, including Certificates of Origin and Phytosanitary Certificates
Preparing and issuing final customer documentation
Keeping customers updated on order and delivery progress
Handling enquiries from customers, agents, and distributors
Raising and progressing customer complaints in collaboration with the Customer Complaints Lead
Supporting Sales Managers with customer sales data
Assisting with sales quotations and logistics cost recovery charges
Providing support and cover for colleagues during annual leave and absences
Contributing positively to team objectives and continuous improvement initiatives
What We're Looking For
The ideal candidate will:
Enjoy working in a busy office environment with a strong customer focus
Have experience preparing export shipping documentation
Be a confident communicator, both by telephone and email
Have excellent organisational and time management skills
Be able to prioritise workload and meet deadlines
Be flexible, adaptable, and happy to support colleagues when needed
Demonstrate a friendly, professional, and positive attitude
Be proficient in Microsoft Office applications
Have experience with SAP (desirable but not essential)
In this role you will help us achieve:
95% OTIF (On Time In Full) delivery performance
Right First Time order processing
Exceptional customer service standards
We're looking for someone who:
Works collaboratively and supports colleagues
Identifies issues and raises them proactively
Demonstrates initiative and a solutions-focused mindset
Treats everyone with fairness, respect, and professionalism
Embodies our company values in everything they do
Brings a positive, can-do attitude to work every day
What Muntons Offers
In return, we provide an excellent benefits package, including:
Competitive salary, reviewed annually
5% company pension contribution
Health Cash Plan with Reward Scheme
Life Assurance
Company profit-based bonus
Flexible working arrangements
myStaffShop membership
Apply today, if you're looking for a varied and rewarding role where you can make a real impact on customer satisfaction and export operations, we would love to hear from you.
