Ready to use your eye for detail to make a real difference for our customers?
Our customers are at the heart of everything we do. When something goes wrong, we listen, investigate, learn and put it right. That’s where you come in.
As our Complaints Quality Officer, you’ll help make sure every complaint is handled fairly, consistently and with care. This is 12 months fixed term role.
You’ll review customer contact histories, complaint investigations and draft responses, making sure we’ve understood each concern, communicated clearly and reached the right outcome. You’ll also help us meet our brand values and the standards set by the Housing Ombudsman.
Owning the quality control process across our Customer Relations Team, you’ll spot opportunities to improve and support Team Leaders and Customer Relations Managers with quality assurance activity.
If you’re thoughtful, customer-focused and confident working with detail, we’d love to hear from you.
Ready to help us turn customer feedback into better experiences? Apply today—we’ll interview suitable candidates as applications arrive and may close the advert early, so don’t miss your chance to make a difference.
We’ll review and interview suitable candidates as they apply. If we receive enough applications, we'll close the advert early so be sure to apply today so you don’t miss out!
Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
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We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
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We’re investing in our communities, to address local issues and create opportunities for everyone
As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found at .
