Resident Liaison Officer
Salary: up to £35,000 (DOE) plus £3k Car Allowance & Benefits
Full-time, Permanent
Who are The Casey Group?
We’re an award‑winning, Manchester‑based, family‑owned construction business with a clear purpose at the heart of everything we do: Improving Lives.
At Casey, we don’t just build projects – we create places that help people live, work and thrive. Our passionate team is driven by making a genuine, positive difference, not only through the spaces we deliver but through the impact we leave behind in the communities we serve.
Our work goes beyond the built environment. We champion local employment, skills development and sustainable practices, creating opportunities and better futures along the way. From apprenticeships and training to supporting local charities and delivering safe, welcoming environments, people always come first.
If you want to be part of a business where purpose, people and quality truly matter – and where your work helps improve lives every day – you’ll feel at home at Casey.
Who are we looking for?
We are looking for a proactive and personable Resident Liaison Officer to support refurbishment and improvement projects across our North West operations. Acting as the key link between residents, clients and Casey site teams, you will help ensure residents are kept informed and supported throughout project delivery, maintaining positive relationships and minimising disruption wherever possible.
We are looking for someone who is:
· A confident communicator who can build strong relationships with residents, clients, site teams and other stakeholders.
· Experienced in a customer-facing, community engagement, housing, construction or similar environment.
· Organised, resilient and solutions-focused, with the ability to manage competing priorities and challenging conversations professionally.
· In possession of a full UK driving licence and access to a vehicle with business insurance, with flexibility to travel across North West project sites as required.
The Detail
As a Resident Liaison Officer at Casey, you will:
· Arrange and attend resident consultation sessions, open days and engagement events.
· Collect, collate and share resident information gathered through consultation, correspondence, telephone contact and home visits.
· Issue resident pre-start information to ensure residents understand the works, likely duration, access requirements and steps being taken to minimise disruption.
· Identify residents who may need additional support, including elderly, vulnerable or infirm residents, and make sure appropriate consultation and attention is provided.
· Make appointments with residents for all relevant trades and help coordinate smooth workflows within customer properties.
· Maintain constant and effective liaison with site management, the workforce, clients and resident representatives.
· Handle resident queries, concerns and complaints professionally, escalating matters where required and keeping clear records of actions agreed.
· Implement and follow Casey internal policies and procedures, including health, safety, safeguarding, data protection and customer care requirements.
· Provide aftercare support to residents and customers, helping to address ongoing concerns and ensure satisfaction with the service provided.
· Contribute ideas and support community initiatives, PR activity, resident events and wider social value commitments linked to projects.
What we offer you:
Competitive package – Salary up to £35,000 DOE, plus a £3,000 car allowance and access to the Tusker Car Scheme.
Excellent financial benefits – Enhanced pension contributions and life assurance cover of 3x salary.
Generous holiday entitlement – 26 days holiday plus bank holidays, a Christmas shutdown, holiday purchase/sale options, and additional annual leave through our Casey Loyalty Scheme.
Health, wellbeing & development – Bupa Private Healthcare, Employee Assistance Programme, wellbeing initiatives, eye care benefits, access to our Casey Benefits portal, and ongoing learning through our online training platform.
Equality, Diversity & Inclusion
At The Casey Group, we’re committed to creating an inclusive workplace where everyone is treated with respect and fairly. We actively promote good practice in eliminating discrimination and ensure our recruitment processes are transparent and based on skills, experience and potential. We welcome applications from all backgrounds and are proud to build teams that reflect the communities we serve. If you require any adjustments during the process, please let us know.
Recruitment Agencies
Casey manages all recruitment in-house and does not accept speculative CVs from agencies. Any CVs sent to us without prior agreement — including those sent directly to hiring managers or other stakeholders within the business — will be considered a gift, and we will not be liable for any fees should we choose to engage with the candidate directly. CVs will only be accepted where prior authorisation has been given by Casey’s Recruitment Partner.
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Private medical insurance
- Referral programme
- Work from home
Work authorisation:
- United Kingdom (required)
Work Location: In person
