Job Purpose
To provide high-quality administrative and executive support to the Innovation Manager and Innovation Centre Coordinator, contributing to the effective day-to-day operation of the Innovation Centre. The post holder will prioritise delivering a superior customer experience while providing administrative support to help achieve business support targets and ensure the smooth and professional running of the Centre.
- Provide effective administrative and clerical support to the Innovation Manager and Innovation Centre Coordinator.
- Support the smooth and efficient day-to-day running of the Innovation Centre.
- Act as a professional and welcoming first point of contact for customers, visitors and stakeholders.
- Deliver a consistently high standard of customer service and ensure a positive customer experience.
- Manage general correspondence, emails, telephone enquiries and routine administrative queries.
- Coordinate meetings, appointments, diaries and other administrative arrangements as required.
- Prepare documents, reports, presentations, records and other business correspondence.
- Maintain accurate and up-to-date administrative records, databases and filing systems.
- Assist with the organisation and coordination of meetings, events, workshops and Innovation Centre activities.
- Provide administrative support towards business support targets, ensuring relevant information and records are maintained accurately.
- Support the monitoring and reporting of customer engagement, activities and business support outcomes.
- Liaise professionally with internal teams, customers, businesses, partners and external stakeholders.
- Assist with general office and Centre administration, including supplies, facilities and day-to-day operational requirements.
- Handle information sensitively and maintain confidentiality at all times.
- Identify opportunities to improve administrative processes, customer experience and the efficiency of Centre operations.
- Undertake any other reasonable duties consistent with the role and the needs of the Innovation Centre.
- Previous experience in an administrative, clerical, executive assistant, customer service or similar support role.
- Excellent organisational and time-management skills, with the ability to prioritise competing demands.
- Strong written and verbal communication skills.
- A professional, friendly and customer-focused approach.
- Excellent attention to detail and a high level of accuracy.
- Ability to manage confidential and sensitive information appropriately.
- Good IT skills, including proficiency in Microsoft Office applications such as Word, Excel, Outlook and PowerPoint.
- Ability to maintain accurate records and work effectively with databases and administrative systems.
- Ability to work independently while also contributing effectively as part of a team.
- Strong interpersonal skills and the ability to build positive relationships with a wide range of customers and stakeholders.
- Proactive approach to problem-solving, with the ability to use initiative and respond effectively to changing priorities.
- Ability to work in a busy environment while maintaining a consistently high standard of customer service.
- Previous experience supporting business, innovation, enterprise or community-focused environments would be advantageous but is not essential.
- Location: Maidstone, ME14
- Hours per week: 37 hours per week
- Bi-weekly payments: Paid bi-weekly
