Claims Negotiator
Location: Birmingham (B25 8HY)
Salary: £25,000 - £35,000 per annum (depending on experience)
Hours: Monday to Friday, 9:00am - 5:00pm
Job Type: Permanent, Full-Time
About the Role
We are currently recruiting for an experienced Claims Negotiator to join our client’s growing team based in Birmingham. This is a fantastic permanent opportunity for someone with experience in claims handling, insurance, accident management, or negotiation who is looking to progress their career within a customer-focused environment.
As a Claims Negotiator, you will manage vehicle-related claims from initial notification through to successful settlement. You will negotiate with insurers, customers, repairers, and third parties to achieve the best possible outcomes while delivering excellent customer service throughout the claims process.
Key Responsibilities
- Manage a caseload of vehicle-related claims from start to settlement
- Negotiate claim settlements with insurers, solicitors, repair networks, and third-party providers
- Review claim information, evidence, and supporting documentation
- Provide customers with regular updates and guidance throughout the claims journey
- Handle negotiations confidently to achieve fair and cost-effective outcomes
- Investigate and resolve disputes or issues efficiently
- Maintain accurate records using internal systems
- Work towards individual and team targets while maintaining service standards
- Liaise with internal teams and external stakeholders to ensure claims progress smoothly
Skills & Experience Required
- Previous experience within claims handling, claims negotiation, insurance, accident management, or a similar role
- Strong negotiation and influencing skills
- Excellent communication skills, both written and verbal
- Ability to manage multiple claims and prioritise workload effectively
- Strong attention to detail and accuracy
- Confident dealing with customers, insurers, and third-party organisations
- Excellent problem-solving skills with a proactive approach
- Ability to remain professional when handling challenging conversations
The Ideal Candidate
The successful candidate will be a confident and persuasive communicator with a strong background in claims or negotiation. You will enjoy building relationships, resolving issues, and delivering excellent customer service while working towards successful claim outcomes.
Benefits
- Permanent position
- Competitive salary (£25,000 - £35,000 depending on experience)
- Monday to Friday working hours
- Supportive team environment
- Career development opportunities
- Company benefits package
- Opportunity to join a growing organisation
If you have experience in claims handling or negotiation and are looking for your next career opportunity, we would love to hear from you.
Reference: INDRES
Pay: £25,000.00-£35,000.00 per hour
Application question(s):
- Do you have previous experience working within claims handling, insurance, accident management, or a similar role?
- Please provide details of your claims or insurance experience (company, role, and length of service).
- This is a permanent office-based role in Birmingham (B25 8HY), Monday to Friday, 9:00am–5:00pm. Are you able to commute to this location and work these hours?
- What salary are you looking for in your next role?
- How much notice would you need to give your current employer?
Experience:
- negotiating settlements with 3rd parties: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
