We're here to make every outdoor moment matter.
Ellis Brigham is a British icon, having been promoting and retailing outdoor equipment and clothing for nearly 100 years. Our customer service and in-depth product knowledge sets us apart and ensures our customers are ready - whatever the weather.
As a Supervisor in our Cambridge store, you'll guide our customers with expertise and enthusiasm to find the right piece of kit for their adventure. You’ll support the Sales Assistants to drive sales and keep the store looking its best and assist managers with staff development and store procedures. In return, you’ll get great discounts and pro-deals for your own outdoor adventures, ‘On The Hill’ training days, and personal career development as part of a close-knit team – as well as paid charity days to help you give back to your community.
What You’ll Do:
· Supervise the shop floor on behalf of managers, ensuring stock levels are maintained and the store is kept clean and presentable
· Support junior colleagues with sales and personal development
· Lead the team to achieve sales targets
· Oversee specialist departments such as snowsports
· Maintain store operations and payment transactions with care and accuracy
· Help customers and respond to issues in a professional manner
· On The Job training to keep up to date with brand developments and product technology
Who You Are:
· Friendly and approachable, with an interest in the ethos of Ellis Brigham and the great outdoors
· Organised and able to work quickly and accurately
· Fluent in English – other languages are a bonus
· Experienced in a customer service role
· Able to support colleagues and delegate tasks as necessary
· Great communicator and able to connect with customers, store staff members and head office staff
· Patient and willing to help with customer complaints and feedback
· Interested in developing your management skills
What You’ll Get:
· Staff discounts and pro-deals on a range of incredible outdoor brands
· On the job training to equip you with excellent product knowledge
· ‘On The Hill’ training days so you can test out our products for yourselves
· Continuous personal development to help you find your perfect retail role
· Access to thousands of discounts and services through The Retail Trust
· Paid charity days and cycle-to-work scheme
Job Type: Full-time
Pay: £13.60 per hour
Benefits:
- Company pension
- Employee discount
- Store discount
Application question(s):
- In a sentence or two, tell us a little about any outdoor activities you enjoy.
Work Location: In person
