Job Description: Call Centre Agent – Join Our Friendly Team!
Start Date: Negotiable
Location: Feering, just outside Colchester (on-site)
About Us: BrokerSure Ltd is a travel insurance broker located in a beautiful rural business park. We specialise in providing travel insurance to customers with pre-existing medical conditions. Join our small but growing team and be part of a company that values exceptional customer service.
Why You'll Love Working With Us:
- Competitive Salary: Starting at £25,000, with potential to earn up to £28,000 per year.
- Development Plan: Continuous in-house training and opportunities for career growth.
- Supportive Environment: Friendly, experienced team ready to help you succeed.
Benefits:
- Casual Dress Code: Feel comfortable and be yourself at work.
- Company Pension and Life Insurance: We care about your future.
- Flexible Working Considered: We understand the need for work-life balance.
- Free Off-site Parking: Just an 8-minute walk away.
- Employee Perks: Company events, discounts, and a recommend-a-friend scheme.
Role Expectations:
- Customer Interaction: Engage with customers regarding their travel insurance needs (no cold calling).
- Varied Tasks: Training in customer service, sales, and customer retention means no two days are the same.
- Office-Based Role: Collaborate in person with a supportive team.
Ideal Candidate:
- Customer-Centric: Passionate about delivering a positive customer experience.
- Eager Learner: Ready to take on new challenges with full training provided.
- Adaptable: Thrives in a fast-paced, busy environment.
- Tech-Savvy: Fully PC literate.
Schedule:
- Working Hours: Monday to Friday, no later than 6:00 PM
- Occasional Saturdays: Currently 1 in 4
- Training: Induction training will be 2 weeks, Monday to Friday 9-4:30 for full and part-time staff
Experience:
- Preferred: 1 year in customer service and/or call centre.
- Desirable: Experience in care or medical knowledge.
Background Checks: All successful candidates will undergo Experian background checks; valid ID is required.
Join BrokerSure Ltd and be part of a team that values your contribution and supports your professional growth. Apply today!
Job Types: Full-time applicants considered, Permanent
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
