Element Recruitment are working with a leading business in Bristol who are looking for an Outbound Customer Service Advisor to join their growing team on a 12-month FTC.
This is a great opportunity for someone with strong customer service or telephone-based experience who enjoys speaking with people and building relationships. You don’t necessarily need previous outbound experience – if you’ve worked in a call centre, customer service, sales or another phone-based role, this could be a great next step.
The Role
You’ll be joining an established team and will be responsible for making outbound calls to customers, providing a great level of service and ensuring queries are dealt with efficiently.
Your day-to-day responsibilities will include:
- Making outbound calls to existing customers
- Building and maintaining positive relationships with customers
- Dealing with customer queries and resolving issues
- Providing information and support over the phone and via email
- Updating customer records and keeping account information up to date
- Following up with customers when required
- Managing a high volume of calls while maintaining a high level of customer service
- Working closely with the wider team to ensure a smooth customer experience
- Supporting with general administration and other ad-hoc duties
About You
We’re looking for someone who:
- Has strong communication and telephone skills
- Has previous experience in customer service, a call centre, sales or another phone-based role
- Is confident and comfortable making outbound calls
- Enjoys speaking with and helping customers
- Is organised and has good attention to detail
- Can manage a busy workload and work well as part of a team
Apply now!
INDHP
Pay: £27,000.00-£28,000.00 per year
Work Location: In person
