Assistant Shop & Distribution Manager – Maternity Cover
Help us turn donations into outstanding care
At St Teresa’s Hospice, every item donated, sold, sorted and distributed helps fund vital care and support for people with life-limiting illnesses and their families. We are looking for an enthusiastic and motivated Assistant Shop & Distribution Manager to join our retail team and help maximise income across our retail operation.
This is an exciting and varied role based at our Warehouse & Superstore, where you will support both the retail and distribution functions, working closely with staff and volunteers to ensure our shops remain successful, welcoming and well-stocked.
Location: St Teresa’s Hospice Superstore & Warehouse, Unit A, McMullen Road, Darlington, DL1 1XY
Hours: 30 hours per week – usual working pattern Tuesday, Wednesday, Friday, Saturday 09:00-17:00
Fixed Term Contract Duration: This is a fixed term contract to cover maternity leave – post available from 4 August 2026, with expected duration to 31 August 2027.
St Teresa’s Hospice Band 2: £24,887.00 per annum pro rata (£19,909.60 actual salary for 30 hours per week).
Important application info:
Successful applicants are required to provide an enhanced disclosure with a check of the child barred list, to enable supervision of young volunteers. Disclosure expense will be met by St Teresa’s Hospice. All posts are subject to a five-month probationary period.
The vacancy will close as soon as sufficient applications have been received. Please apply as soon as possible to be considered for this role.
Please be aware that we do not have a sponsor license and are therefore only able to appoint candidates who are eligible to work in the UK.
About the role:
We are a forward thinking, inclusive registered Charity with Inpatient, Outpatient and Hospice at Home services, providing care and support to palliative patients and their families in their own homes and at St Teresa’s Hospice.
Reporting to the Retail Operations Manager, you will:
- Support the day-to-day management of the Superstore.
- Help maximise sales and income through effective merchandising, pricing, shop displays and promotional activities.
- Ensure Gift Aid processes are maintained and utilised effectively.
- Coordinate stock flow, donations, collections and redistribution of goods across the retail estate.
- Support goods-inwards, sorting and distribution activities within the warehouse.
- Recruit, motivate and support volunteers, helping to create a positive and rewarding volunteering experience.
- Ensure high standards of customer service, health and safety, and operational compliance.
- Be an ambassador for St Teresa’s Hospice, promoting our services and values within the local community.
About You:
We are looking for someone with:
- Proven retail experience.
- Experience working directly with members of the public.
- Excellent communication and customer service skills.
- Basic IT skills, including email, word processing and record-keeping systems.
- The ability to motivate and support volunteers with tact and diplomacy.
- Access to transport for travelling between locations and transporting goods where required.
For further details, please see the job description and person specification which is available from the HR team – email [email protected]
About Us:
Join an organisation where we all work together for a shared charitable goal, with a community feel and an inclusive culture.
Benefits of working for St T's include:
- Training and development opportunities
- Generous company annual leave, sick pay, and maternity/paternity/adoption pay entitlements
- Opportunities to attend and participate in fun and exciting fundraising and awareness events
- Workforce events, including long service awards
- Employee Assistance Programme including free counselling/CBT
- Discounted complementary therapies including acupuncture & massage
- Free eye tests for computer users
- Free will-writing service via Octopus Legacy
- Discounted local leisure centre membership and eligibility for Blue Light discount card
Please contact HR for further details.
St Teresa’s Hospice complies with GDPR during the recruitment and selection process. For information on how we process your data, please see the NHS Jobs Privacy Notice and St Teresa’s Hospice Recruitment Privacy Notice.
St Teresa’s Hospice is a Disability Confident Employer. We are committed to employing and retaining disabled people, and we encourage applications from all sectors of the community.
To apply:
You can submit your CV for consideration via Indeed
For more information about the role, please contact the HR Office on 01325 254321 or [email protected]
Pay: £24,887.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Sick pay
Work Location: In person
