- Job title: Call Operator
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Location: Careline, Ringwood, Hampshire, BH24 3FA
Do you want a role where you can make a difference? Are you looking for flexibility with hours or ad hoc work?
What youll be doing as a Call Operator
Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.
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Accurately logging each call and inputting information into our CRM call handling platform
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Being an integral part of a supportive team that provides the best possible experience for Residents
What we are looking for
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Customer service experience whether that be from call centres, retail, hospitality, or the care sector
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Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving
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Someone with an empathetic approach
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Good standard of English and ability to enter data into systems accurately
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Someone who can commit to 10+ hours a week. As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours
What you can expect in return
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Competitive rates of pay, dependent of experience, £12.71 per hour
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Zero hour contract
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Fantastic Colleague benefits
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Supportive and friendly team
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Extensive training from initial induction and throughout your career
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Career development opportunities
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Safe, secure and contemporary offices based in Ringwood
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Free on-site parking
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Rewarding work; youll be making a positive difference every day
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