Location: Rotherham, S62 6NU
Salary: Competitive
Job Type: Full - Time, Permanent
Hours: Monday - Friday, 09.00 - 17.30hrs (37.5hrs per week)
Deadline: 31st July 2026 at 17:30
Branch Operator - The Role:
To process and administer all branch imports/exports, complying with all necessary controls, HMC formalities and procedures, whilst maintaining a high standard of customer care at all times.
Main tasks and responsibilities:
- To offer a high standard of customer service to both internal and external customers, by providing accurate and appropriate information and demonstrating a professional, helpful and positive manner.
- To collate all the necessary information, to ensure all jobs are correctly and accurately processed and profitably charged out.
- To keep control of jobs, through effective liaison with colleagues, overseas correspondents, hauliers and customers and ‘order progressing’ when required.
- To contribute to branch revenue through internal sales and promoting additional services offered by the Company.
- To provide and follow up quotations with customers as required, maximising shipment profitability.
- To efficiently and effectively plan loads to achieve maximum profit and pay load, plan off loads economically and work with other branches to co-load, off-load and distribute where necessary.
- To demonstrate a knowledge and understanding of Customs regulations and Dangerous Goods rules, adhere to these procedures and be capable of providing advice on these and specific Country requirements to customers when necessary.
- To liaise with customs staff when required, providing them with accurate information to ensure imports are quickly cleared, in accordance with customer’s requirements.
- To administer jobs accurately and efficiently in accordance with the Company’s accounting procedures.
- To alert the Manager of any pending claims and collate information to process any claims promptly and professionally, in accordance with Company procedures.
- To deal with any communication into and out of the branch in a customer focused professional manner.
- To build and maintain effective business relationships with colleagues throughout the business, working closely with the Warehouse regarding loading/off-loading instructions to ensure the customer’s requirements are met.
- To ensure that all activities operate within Davies Turner policies and procedures and to demonstrate a commitment to these through their own working practices.
- To ensure that all documentation, records and systems are accurate and kept up to date.
- To prepare and present information for the Davies Turner management team as required.
- To comply with the Health and Safety statement and the Q.I procedures in all areas of responsibility.
- To carry out such other duties as are within the scope and spirit of the job purpose and level of responsibility and offer support to other departments when required
Branch Operator - You:
If you have any of the following, we want to hear from you:
- Excellent organisation skills
- Experience of working in a customer service environment (face to face/over the phone)
- Excellent attention to detail
- Excellent IT Computer skills
- Experience in Transport / Logistics/ Movement of freight
In addition, you’ll also need the right to work in the UK - we are not able to sponsor work permits.
Branch Operator - Benefits*:
- Up to 27 days holiday plus Bank Holidays
- Life cover
- Profit related pay
- Defined contribution pension scheme
- Discounted store/shopping benefit scheme
- Private healthcare
- Car parking
- Employee Assistance Programme
- Training and upskilling opportunities
We believe that this valuable range of benefits together with a competitive salary, offers an overall benefits package befitting of a caring, family owned Company.
- Some benefits are subject to a qualifying period
