Internal Sales Adviser – Timber & Building Materials
Location: Glasgow (Kirkintilloch) Salary: £36,000+ per annum, Dependent on Experience (DOE) Benefits: Quarterly Incentive/Bonus Scheme + Annual Attendance Bonus Hours: Monday to Friday 7.30-4.30 and 1 in 3 Saturdays 8am-12pm
About Us
McNairs Building Supplies is one of Scotland’s leading independent Builders Merchants, providing quality building materials to both the trade and DIY enthusiasts for over 40 years. Based at our prominent Kirkintilloch location, we supply construction projects across Central Scotland - from foundations to finishing touches. Our comprehensive stock range, competitive pricing, large delivery fleet, and dedicated personal service ensure we are well organised and consistently deliver the very best for our customers.
The Role
We are seeking an enthusiastic, customer-focused Internal Sales Adviser to join our expanding team. This is a dynamic role within our fast-paced sales operations, offering excellent cross-departmental scope and long-term career progression.
As a core member of the sales team, you will manage a mix of trade and retail customer interactions across multiple channels. Whether dealing with clients face-to-face, via email, or over the telephone, your focus will be on building strong relationships and maximizing sales opportunities.
Key Responsibilities
- Customer Service: Provide fast, friendly, and professional advice to customers regarding their building, timber, and landscape projects.
- Sales & Enquiry Management: Efficiently handle customer orders, prepare detailed quotations, and actively follow up on enquiries to maximize conversion rates.
- Account Development: Engage with clients to identify new business opportunities, set up new accounts, and nurture existing trade and retail relationships.
- Order Processing: Accurately process orders and collect payments using our internal sales software and EPOS systems.
- Supplier Liaison: Manage queries for standard stock items and coordinate directly with suppliers for special, bespoke, or non-stock orders.
- Team Support: Assist with standard internal operational duties, merchandising, and maintaining high standards across the sales environment to ensure a premium customer experience.
Skills & Experience Required
- Industry Knowledge: a minimum of 2 years of experience working within a similar merchant or construction supply environment, with a solid understanding of building, timber, and/or landscaping materials.
- Tech Savvy: Confident using computers, internal sales software, and EPOS systems.
- Communication Skills: Excellent interpersonal, communication, and negotiation skills with a positive, helpful, and proactive attitude.
- Adaptability: Ability to thrive as part of a team, work on your own initiative, and multitask efficiently in a busy commercial environment.
What We Offer
- Competitive Package: Competitive starting salary £36K+(DOE) plus quarterly incentives/bonus schemes and an annual attendance bonus.
- Generous Holiday: 32 days holiday per year (including statutory entitlement).
- Professional Growth: A continuous internal and external (BMF) training program focused on product knowledge, commercial acumen, and personal skills development.
- Peace of Mind: Contributory pension scheme and Life Assurance (3x salary).
- Perks: Generous staff discount scheme and free onsite parking.
How to Apply
If you want to build a rewarding career, experience great scope for personal advancement, and work in a vibrant, positive sales environment, we want to hear from you!
Please forward your CV today to apply or Contact [email protected] to discuss
Pay: From £36,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Transport links
Application question(s):
- Do you have a minimum of 2 years experience working within a similar merchant or construction supply environment?
Work Location: In person
