Systems Support Analyst
Hours: 37 Hours Per Week
Contract: Temporary Assignment (1 September 2026 – 31 March 2027)
Location: County Hall, Chichester, PO19 1RQ, United Kingdom
Work Pattern: Monday – Friday (Hybrid: initial office attendance 5 days per week for training, then mixture of office and home working)
We're recruiting Systems Support Analysts (Grade 6) to join the Council's IT team. This is a key support role, ideal for candidates with strong IT service desk experience, customer service skills, and the ability to resolve technical issues efficiently.
About the Role
As a Systems Support Analyst, you'll act as the primary point of contact for IT incidents, service requests, and user enquiries. You'll provide first-line support, deliver first-contact resolution wherever possible, and manage incidents through the ITSM platform whilst maintaining excellent communication and service standards.
What You'll Be Doing
- Acting as the first point of contact for IT incidents, service requests, and enquiries
- Providing first-line support and resolving issues at first contact where possible
- Managing incidents and requests through the ITSM platform
- Supporting account administration, access management, and operational support activities
- Maintaining excellent customer communication and service standards
What We're Looking For
We're looking for someone proactive, customer-focused, and technically capable.
You'll ideally have:
- Experience working within an IT Service Desk or IT support environment
- Strong customer service, communication, and problem-solving skills
- Experience using ITSM platforms
- Ability to diagnose and resolve a broad range of first-line technical issues
- Commitment to delivering a positive customer experience
Why Apply?
- Opportunity to work in a large IT team supporting council services
- Hybrid working arrangement after training
- Short-term contract ideal for gaining public sector IT experience
- Varied responsibilities across IT support and service management
Benefits
- Weekly Pay
- Company Pension
- Ongoing Agency Support
- Temp-to-Perm Opportunities
Pay Rate
- PAYE: £14.13 per hour (Grade 6)
Order Number: 5302509
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Pay: £14.13 per hour
Expected hours: 37.0 per week
Experience:
- IT Service Desk or IT Support: 2 years (required)
- using ITSM platforms: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
