Product Engineer (Global Customer Support & Commissioning)
Who are we
Sencon is a global technology leader specialising in the design, manufacture and supply of advanced gauges, sensors and line control inspection systems for the worldwide metal packaging industry.
For over 50 years, our innovative solutions have helped leading can manufacturers improve product quality, maximise production efficiency and reduce waste. Our technology is trusted by customers in more than 60 countries and is installed on production lines at many of the world's largest food and beverage packaging companies.
We combine engineering excellence with world-class customer support, delivering cutting-edge solutions that keep manufacturing lines running around the clock.
As our business continues to grow internationally, we're looking for talented engineers who enjoy solving technical challenges, working with customers around the world and travelling internationally as part of a highly skilled engineering team.
Purpose of the Role
Every day, millions of food and beverage cans are manufactured using Sencon technology. As a Product Engineer, your expertise will help customers maintain world-class production standards, minimise downtime and keep manufacturing lines operating efficiently across the globe.
This isn't just another field service role—it's an opportunity to build an international engineering career with a company recognised as a leader in its industry.
As a Product Engineer, you will represent Sencon worldwide, delivering technical expertise and exceptional customer support across a global customer base. This is a hands-on, international role involving extensive travel to customer sites, where you will commission, install, maintain and optimise our products while building strong customer relationships.
Key Responsibilities
Global Customer Support
· Travel extensively throughout the UK and internationally to commission, install, service, repair and support Sencon products.
· Deliver preventative maintenance, breakdown support and technical troubleshooting.
· Provide customer training and build long-term relationships.
Technical Excellence
· Commission equipment, perform servicing, testing, calibration and upgrades.
· Support product trials and demonstrations.
· Share technical knowledge across the engineering team.
Customer Experience
· Act as a trusted technical advisor.
· Identify sales opportunities and ensure customer satisfaction.
Documentation & Continuous Improvement
· Complete detailed service reports.
· Contribute to continuous improvement of products and procedures.
Office Support
· Provide office-based technical support when not travelling.
Health, Safety & Compliance
· Comply with company and customer H&S requirements.
Key Competencies
· Strong electrical, electronic and mechanical engineering knowledge
· Excellent fault-finding and diagnostic skills
· Excellent communication skills and professional
· Comfortable with international travel
· Highly organised with attention to detail
Benefits
· Full-time, permanent position
· Company pension scheme
· Private healthcare
· 27 days holiday
· Free fresh fruit and tea/coffee
· Free on-site parking
· Referral bonus scheme
· Long service recognition
· Company events
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
Work Location: On the road
