JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role Title
Technical & Fabric Services Supervisor
Job Family
Operations
Role Level
P2
Location
Kensington Olympia
Reports To
Technical Operations Manager
Interfaces
Internal: Operations, Procurement, Finance, Health & Safety, Leadership Team
External: Subcontractors, Customers, Paying Clients
Company
If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management!
Role Purpose
The Technical & Fabric Service Supervisor reports directly to the Technical Operations Manager with direct line management responsibility for the engineering team. This role is accountable for effective people management and serves as a key stakeholder in delivering critical facility operations with 100% uptime standards.
Responsibilities
Team Leadership & Management:
Supervise, coordinate and lead the site-based engineering team in delivering the JLL Statement of Work. Provide direct line management for day engineering teams. Perform appraisals for direct reports and set clear individual objectives. Handle HR administration including sickness, return to work, and investigations. Review engineering competency, identify skills gaps, and manage future training requirements. Ensure contract is staffed by competent teams with effective succession planning. Maintain minimum staffing levels onsite and arrange shift coverage as required. Coach team members to ensure consistent capability across the engineering team.
Technical Operations & Systems Management:
- Operate all facility systems competently, effectively and efficiently
- Control all activities relating to technical operation of building systems including MEP & Fabric assets
- Ensure compliance with statutory regulations and Critical Facilities Risk Management standards
- Monitor utilities usage and report abnormalities or energy savings to client
- Manage onsite critical spares including site stock register and monthly auditing. Ensure asset database accuracy and updates within the CAFM System
- Provide emergency engineering relief cover
- Act as the Duty Authorised Person (LV) if required
- Issue relevant site Permits as part of the Safe System of Work
- Oversee the completion of PPM and reactive tasks, reporting to stakeholders
- Supervise and lead all aspects of the team’s service delivery, including quality & completion of tasks
- Identification of critical plant and materials required to keep the client’s plant functioning effectively
- Supervise sub-contractors through planned and reactive maintenance, reporting on findings and driving forward solutions with the client
- Ensure Plant areas, workshops, stores, changing and rest areas etc. are kept to the highest level of housekeeping driving standards through the team
- Participate alongside team members on Event Days, attendance may be required outside of business hours, this may also be required depending on event criticality
- Coordinate with key stakeholders across the Event’s planning teams in addition to the FM team, building solid relationships and trust to be the ‘trusted partner’ in respect of MEP & Fabric
Client & Stakeholder Management:
- Work closely with Account Team to achieve 100% Critical Facilities uptime
- Attend weekly operations meetings and client meetings as requested
- Support projects, contractors, and planned/reactive MEP & F works
- Ensure immediate notification of critical equipment issues with relevant reports and recommendations
- Prepare specialist vendor visits for site FM approval
- Act as technical support function for the team during critical works & events
Reporting & Documentation:
- Manage Monthly and Quarterly Engineering Reports ensuring significant events are noted
- Prepare information for monthly Engineering and KPI reports
- Compile and control engineering risk register
- Report on critical systems availability and asset reliability
- Handle critical incident (2-2-2) and near miss reporting with after-action reviews. Provide technical reports and improvement recommendations as required
- Manage debit and WIP review and updates.
Health & Safety Leadership:
- Proactively promote "Safety First" culture in line with JLL Cardinal Rules of Safety.
- Ensure safe, professional and conscientious conduct of all Personnel
- Drive Health and Safety culture throughout the team
- Apply knowledge of safe systems of work and compliance requirements.
Additional Duties:
- Communicate and implement technical/legislative updates effectively
- Participate actively in site escalation processes including on-call emergency response
- Provide ONWH support for critical works when required
- Become familiar with REM contract administrative requirements and JLL processes.
Essential Qualifications and Requirements
Technical Qualifications:
Minimum 5 years relevant experience in Critical Environments including Banking HQ and Data Centres. C&G Parts 1 & 2 or equivalent/higher qualification. 18th Edition IEE: Wiring and Installation. HV/LV Authorised Person qualification. C&G 2391 test and inspection; BS 7671:2001 for inspection, testing and certification.
Skills & Experience:
Strong communication skills across all staff levels
Proven ability to lead, motivate and direct teams of engineers and supervisors. Financial knowledge for Debit and WIP Reports
Advanced IT and report writing capabilities
Ability to work under pressure while remaining calm and clear-thinking
High level of initiative with drive for continuous operational improvement
Full understanding of customer needs and expectations
Ability to comprehend and act on verbal and written instructions.
Personal Attributes:
Smart, presentable corporate appearance
Enthusiasm and demonstration of pro-activity, diligence, and alertness. Integrity, honesty, and punctuality
Willingness to participate in internal training programmes
Commitment to attending on/off-site training which may require nights away from home
Previous experience considered even if not meeting all technical qualifications subject to Operations Director approval.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
