Reception Host / Service Advisor
Location: Bury St Edmunds, Suffolk
Salary: Competitive
Job Type: Full-Time, Permanent
Be the Face of a Prestigious Automotive Brand
An exciting opportunity has arisen for a polished, customer-focused Reception Host / Service Advisor to join our luxury automotive dealership in Bury St Edmunds.
As the first point of contact for our customers, you will play a vital role in delivering an exceptional customer experience that reflects the prestige and quality of the vehicles we represent. This role combines front-of-house reception duties with service advisor responsibilities, making it ideal for someone who enjoys building relationships, providing outstanding service, and working within a premium retail environment.
Key Responsibilities
- Welcome customers to the dealership with professionalism, warmth, and enthusiasm.
- Manage the front-of-house reception area, ensuring a premium customer experience at all times.
- Book service, maintenance, and repair appointments.
- Liaise with customers regarding vehicle servicing requirements and provide accurate updates throughout the service process.
- Prepare service estimates, invoices, and related documentation.
- Coordinate with the Customer Service Manager and wider aftersales team to ensure efficient workflow.
- Handle customer enquiries by telephone, email, and in person.
- Manage courtesy vehicle bookings and customer collections.
- Maintain accurate customer records using dealership management systems.
- Resolve customer concerns promptly and professionally.
- Support the wider sales and aftersales teams when required.
About You
- Previous experience in a Service Advisor, Reception, Customer Service, Hospitality, or Front-of-House role preferred.
- Excellent communication and interpersonal skills.
- A professional and well-presented manner.
- Strong organisational skills and attention to detail.
- Ability to remain calm and efficient in a busy environment.
- Confident using computer systems and administrative software.
- A genuine passion for delivering exceptional customer service.
- Full UK Driving Licence preferred.
What We Offer
- Competitive salary and performance-related bonus scheme.
- Manufacturer and industry training.
- Supportive and professional working environment.
- Pension scheme and employee benefits package.
- Employee discounts and staff incentives.
- The opportunity to represent some of the world's most prestigious automotive brands.
Why Join Us?
We believe exceptional customer service is just as important as exceptional vehicles. Every interaction matters, and our Reception Host / Service Advisors are instrumental in creating a welcoming, seamless, and memorable experience for our customers.
If you take pride in delivering first-class service and want to build a rewarding career within the luxury automotive industry, we'd love to hear from you.
Apply today with your CV and a brief covering letter outlining your customer service experience and why you'd be a great fit for our team.
Ian Beddis
Dealer Principal
[email protected]
Benefits:
- Company events
- Employee discount
- Free parking
- Life insurance
- On-site parking
Work Location: In person
