Company Overview
Ergonomic Designs Limited is a family-owned business based in moulton park Northampton, specializing in online bathroom sales since 2001. We are committed to providing excellent customer service and a wide range of well-known and own branded products to meet our customers' unique needs.
Summary
We are seeking a Customer Service Advisor to join our team at our moulton park Northampton office. This role is vital in ensuring our customers receive outstanding service and expert advice and support for sales, issues and returns. The position is based in moulton park Northampton, GB. Once trained and competent the role can be worked remotely once approved with split time between the office and home.
Responsibilities
- Assist customers in selecting bathroom products that suit their needs.
- Provide detailed product information and answer customer inquiries.
- Process sales transactions accurately using our CRM system.
- Collaborate with suppliers and internal teams to ensure timely delivery of products.
- Follow up with customers post-sale to ensure satisfaction.
- Deal with issues, returns and any other help post sales.
- Qualifications
- Excellent communication skills to engage effectively with customers.
- Experience in similar customer service roles is preferred.
- Strong analysis skills to understand customer needs.
- Ability to work independently and as part of a team.
- Previous experience in retail or customer service within the home improvement or related industry is advantageous.
If you are passionate about delivering exceptional customer experiences and want to be part of a friendly, family-oriented company, we invite you to bring your enthusiasm and expertise to Ergonomic Designs Limited. Join us in making every bathroom a perfect fit for our customers!
Pay: £24,420.00-£38,781.80 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Work from home
Language:
Location:
- Northampton NN3 6UR (preferred)
Work Location: Hybrid remote in Northampton NN3 6UR
