Positive Impact Care Group
Salary: £33,000–£34,000 per annum
Hours: 40 hours per week, Monday–Friday, 9:00am–5:00pm
On-Call: Participation in our rolling management on-call rota, approximately every 5–7 weeks
Leadership Level: Senior Leadership Team
Driving Licence: Essential
Positive Impact Care Group is looking for an experienced, motivated and values-led Service Manager to join our Senior Leadership Team.
This is a key operational leadership role with responsibility for the day-to-day management, leadership and continued development of our specialist supported-living services.
Our current specialist service supports five individuals, each living within their own home across three flats, one bungalow and one coach house.
We are also entering an exciting period of growth. In early 2027, we will be opening a newly commissioned supported-living service consisting of five flats and one bungalow.
The Service Manager will initially lead our existing service while playing a key role in the mobilisation and development of the new service. Once operational, you will have day-to-day management responsibility for both services and will be expected to work flexibly across both locations, maintaining a visible leadership presence within each.
You will initially oversee three Service Leads within our existing service, with a further two to three Service Leads joining the management structure of the newly commissioned service. You will lead and develop these Service Leads, ensuring clear accountability and consistent standards across both services.
This is a role with significant responsibility and accountability, supported by a strong leadership and operational structure around you.
What You'll Be Responsible For
As Service Manager, you will provide visible and effective leadership across the services within your remit.
You will ensure our services are safe, well-led, person-centred and consistently focused on achieving positive outcomes for the people we support.
Your responsibilities will include:
- Leading, managing and developing Service Leads and their teams.
- Maintaining effective oversight of the day-to-day operation of both specialist supported-living services.
- Working flexibly across both service locations and maintaining a visible, approachable leadership presence.
- Supporting Service Leads to take ownership and accountability for their individual services.
- Ensuring high standards of person-centred support, documentation, risk management and service delivery.
- Ensuring the rights, wishes, choices and outcomes of the people we support remain at the centre of decision-making.
- Maintaining oversight of staffing levels, deployment, rotas and operational pressures.
- Supporting effective recruitment, induction, development and retention of employees.
- Completing and overseeing supervisions, appraisals and probationary reviews.
- Managing sickness absence, performance concerns and other employee-management matters.
- Completing or supporting workplace investigations and formal management processes when required.
- Identifying poor practice or underperformance and taking appropriate action to improve standards.
- Supporting safeguarding processes and ensuring concerns are appropriately identified, reported, escalated and managed.
- Maintaining positive professional relationships with families, commissioners, health professionals and other external stakeholders.
- Working collaboratively with the Registered Manager to maintain strong governance and regulatory compliance.
- Supporting the mobilisation and development of our newly commissioned service ahead of its planned opening in 2027.
- Contributing as a member of the Senior Leadership Team to the wider development and growth of Positive Impact Care Group.
- Participating in our rolling management on-call rota, currently approximately once every 5–7 weeks.
Governance, Performance & Accountability
Positive Impact Care Group operates a structured 12-month governance framework, providing a clear cycle for reviewing quality, performance, compliance, risk and continuous improvement.
The Service Manager will take a key leadership role within this governance framework and will be accountable for maintaining effective operational oversight across the services they manage.
This will include:
- Leading and contributing to scheduled governance meetings, ensuring required information is prepared, reviewed and used effectively to drive service improvement.
- Monitoring key performance indicators (KPIs) and management information across both services, identifying emerging trends, risks, areas of concern and opportunities for improvement.
- Maintaining oversight of key areas including staffing, recruitment and retention, absence, training compliance, incidents, safeguarding, complaints and compliments, quality audits, health and safety, regulatory compliance and action plans.
- Ensuring actions arising from governance meetings, audits, incidents, safeguarding matters and quality reviews are clearly allocated, progressed and completed within agreed timescales.
- Holding Service Leads accountable for performance within their individual services and providing appropriate support and challenge where standards or agreed actions are not being achieved.
- Using governance information to identify learning, evidence continuous improvement and provide assurance to the Registered Manager and wider Senior Leadership Team.
- Identifying patterns and recurring concerns rather than considering incidents or performance issues in isolation.
- Escalating significant risks, recurring concerns or areas of non-compliance appropriately and ensuring effective improvement plans are implemented.
- Maintaining clear evidence of progress, outcomes and improvements across the services within your remit.
This role is not simply about responding to issues as they arise. We expect our Service Manager to understand how their services are performing, recognise emerging risks and use evidence and management information to drive improvement.
You Will Have a Strong Team Around You
You won't be doing this alone. As Service Manager, you will be supported by an experienced leadership and operational team with a broad range of expertise:
- Service Leads – experienced frontline leaders who provide day-to-day operational leadership within each service, overseeing their teams, maintaining standards and ensuring high-quality, person-centred support is consistently delivered.
- Quality Partner – bringing extensive health and social care experience, with a strong focus on quality assurance, governance, regulatory compliance and continuous improvement across our services.
- Operations Support Officer – bringing broad cross-sector operational experience and providing dedicated support across people management, recruitment and retention, workforce development, procurement and organisational operations, with a strong focus on strengthening systems, improving efficiency and supporting effective service delivery.
- Registered Manager – an experienced health and social care leader with extensive knowledge of complex support needs, regulatory requirements, service development and the mobilisation and commissioning of new services.
- Directorate Team – providing strategic leadership and expertise across health and social care, finance, organisational development and large-scale business growth, while supporting the continued development and expansion of Positive Impact Care Group.
Together, this structure means the Service Manager has strong operational, quality and strategic support, while retaining clear responsibility and accountability for the effective day-to-day leadership of the services within their remit.
Essential Requirements
To be considered for this role, you will need to:
- Hold a full UK driving licence and have access to a vehicle for work purposes.
- Have significant experience working within health and social care, alongside demonstrable management and leadership experience.
- Hold, or be willing to work towards, a recognised management or leadership qualification at Level 4 or above, ideally within health and social care. Applicants who are not currently qualified must be able to demonstrate substantial relevant management experience and a commitment to undertaking the qualification.
- Have experience of managing, supervising and developing employees.
- Have experience of, or be confident in, completing supervisions, appraisals, probationary reviews, absence-management meetings, performance-management processes and workplace investigations.
- Have a good working knowledge of the Health and Social Care Act 2008, associated regulations and the CQC Fundamental Standards.
- Understand the Mental Capacity Act 2005, including capacity assessments, best-interest decision-making, restrictions and the relevant legal safeguards relating to deprivation of liberty.
- Have a good understanding of safeguarding legislation, responsibilities and reporting requirements.
- Understand relevant employment legislation and HR practice, including equality and discrimination, reasonable adjustments, working time, sickness absence, disciplinary and grievance processes and employee rights.
- Understand health and safety responsibilities, risk assessment and safe systems of work within health and social care.
- Understand confidentiality, information governance and UK GDPR/data-protection requirements.
- Be able to understand and use KPIs, management information and governance data to monitor performance and drive improvement.
- Be able to interpret policies, legislation and regulatory requirements and translate these into effective day-to-day practice.
- Be confident in challenging poor practice, managing performance and holding people accountable, while maintaining a supportive and professional leadership approach.
- Be able to manage competing priorities, delegate effectively and maintain oversight across multiple services.
- Communicate confidently and professionally with the people we support, employees, families, commissioners, health professionals and other stakeholders.
- Be able to participate in our management on-call rota, currently approximately once every 5–7 weeks.
- Be able to work flexibly when operational circumstances require it.
- Demonstrate a strong commitment to person-centred practice, dignity, choice, independence, positive risk-taking and meaningful outcomes for the people we support.
Desirable
It would be advantageous if you:
- Hold a Level 5 qualification in Leadership and Management for Adult Care, or another relevant Level 5 management qualification.
- Have management experience within supported living, complex care or specialist adult social care services.
- Have experience supporting people with complex needs, including people who may communicate distress through behaviours of concern.
- Have experience working with commissioners, local authorities, health professionals and multidisciplinary teams.
- Have experience contributing to the mobilisation or commissioning of new services.
- Have experience supporting services through regulatory inspections, audits or quality-assurance processes.
- Have experience developing other managers or aspiring leaders.
The Person We're Looking For
Qualifications and experience matter, but so do your values, judgement and leadership style.
We are looking for someone who can combine compassion with accountability.
You should be approachable and supportive, but equally comfortable setting clear expectations, challenging poor practice and having difficult conversations when necessary.
You will need to be able to see the bigger picture. Rather than becoming absorbed in every day-to-day issue, you will need to empower your Service Leads, develop their confidence and capabilities, and hold them accountable for delivering within their areas of responsibility.
We want someone who is:
- Person-centred and values-led.
- Calm and considered under pressure.
- Organised and able to prioritise.
- Visible and approachable as a leader.
- Confident making decisions and taking responsibility for them.
- Comfortable providing constructive challenge.
- Able to develop other leaders rather than simply taking over.
- Solution-focused and willing to take initiative.
- Comfortable using data and evidence to inform decisions.
- Committed to high standards and continuous improvement.
- Ambitious for the people we support, their teams and the organisation.
What We Offer
We want our people to feel valued and supported. Alongside the opportunity to join our Senior Leadership Team and develop your career as Positive Impact Care Group continues to grow, you will receive:
- £33,000–£34,000 per annum.
- Enhanced company pension – benefit from a generous employer pension contribution above the standard workplace pension requirement, helping you invest more towards your future.
- Employee Assistance Programme (EAP) – providing access to confidential support and resources to support your health and wellbeing.
- Employee shopping discounts – access to discounts across a range of retailers and everyday purchases.
- Free on-site parking.
- Company events and opportunities to come together with colleagues from across the organisation.
- Support with your continued professional development, including opportunities to further develop your leadership and management capabilities.
- The opportunity to be part of our Senior Leadership Team, contribute ideas, influence how our services develop and play an active part in the continued growth of Positive Impact Care Group.
Your Working Pattern
The usual working pattern for this position is Monday to Friday, 9:00am–5:00pm.
However, this is a senior operational leadership role, and some flexibility will be required to respond to the needs of our services. This may occasionally require you to work outside of your usual hours where the needs of the service require management support.
You will also participate in our rolling management on-call rota, which is currently approximately once every 5–7 weeks.
A Role You Can Grow Into
We recognise that the right candidate may not arrive knowing every aspect of this position from day one.
For us, leadership potential, values, judgement and willingness to learn are extremely important.
We are prepared to invest in and develop the right person who has strong foundations and the potential to grow into the full scope of the Service Manager role.
This appointment comes at an important time for Positive Impact Care Group. With a newly commissioned service due to open in 2027 and our organisation continuing to develop, there is an opportunity for the successful person to grow with the business and take on greater responsibility as our services expand.
We are therefore looking for someone who wants to do more than maintain what already exists.
We want a leader who can develop people, strengthen services, raise standards, solve problems and help shape what comes next.
Join Positive Impact Care Group
If you are an experienced manager looking for your next step, or an established leader who wants the opportunity to have a meaningful influence on developing specialist services, we would like to hear from you.
This is an opportunity to join our Senior Leadership Team, take responsibility for established services, support the development of a newly commissioned service and play an active part in the continued growth of Positive Impact Care Group.
Pay: £33,000.00-£34,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Work Location: In person
