About the Role
We are looking for a reliable, organised and proactive Housekeeping Operations Assistant to help ensure our serviced accommodation portfolio is maintained to the highest standard.
This role involves inspecting completed housekeeping work, preparing properties for guest arrivals, identifying maintenance issues, and ensuring every property meets our quality standards. The successful candidate will play a key role in delivering an exceptional guest experience.
Key Responsibilities
- Carry out daily inspections of serviced accommodation properties to ensure cleanliness and presentation meet company standards.
- Check rooms and apartments are fully prepared for guest arrivals.
- Identify and report maintenance issues or damage promptly.
- Ensure housekeeping teams are meeting quality expectations.
- Record inspection outcomes accurately using company systems.
- Replenish consumables and report stock shortages where required.
- Communicate effectively with housekeeping, maintenance and management teams.
- Prioritise workload to ensure all scheduled inspections are completed efficiently.
- Assist with operational tasks as required to support the day-to-day running of the business.
- Represent the company professionally at all times.
What We're Looking For Essential
- Excellent attention to detail.
- Strong organisational and time management skills.
- Ability to work independently and manage daily workloads.
- Good communication skills.
- Reliable, punctual and trustworthy.
- Comfortable using smartphones and basic digital systems.
- Full UK driving licence (if required for the role).
Desirable
- Experience in housekeeping, hospitality or serviced accommodation.
- Experience carrying out quality inspections.
- Knowledge of guest service standards.
- Basic understanding of property maintenance reporting.
What We Offer
- Competitive daily rate.
- Performance-related bonus with the opportunity to increase daily earnings.
- Monday to Friday working pattern (10:00am–6:00pm).
- Supportive and growing business.
- Opportunity to develop and progress within the company.
- A varied role where no two days are the same.
Performance Expectations
Success in this role will be measured by:
- Consistently high inspection standards.
- Productivity and efficiency.
- Attention to detail.
- Reliability and attendance.
- Positive communication with colleagues.
- Contribution to maintaining excellent guest satisfaction.
Pay: £14.00-£15.00 per hour
Benefits:
Work Location: In person
