Guest Services Host | Gunwharf Quays
Location: Gunwharf Quays
Hours: 8-12 hours per week (weekends)
Salary: £13.45 per hour
Reporting to: Guest Services Lead
About the Role
We are looking for a proactive and people-focused Guest Services Hosts to support the delivery of an exceptional experience at Gunwharf Quays. You will play a key role in joining the front-line Guest Services team, ensuring smooth daily operations while maintaining the highest standards of customer service. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys working in a team, and is passionate about creating memorable guest experiences.
Are you confident in engaging with people? Can you actively encourage guests to share their feedback through our platform? Do you enjoy working within a team?
Key Responsibilities
- Maintain a positive, empathetic and professional attitude towards our guests, brand partners and colleagues.
- Be confident in using radios to reach colleagues or centre personnel
- Be proficient using Outlook, Excel and Office
- Know our centre so you can answer questions from all those working, visiting or living around Gunwharf Quays
- Demonstrate cooperation, professionalism and team spirit within our Guest Services Team
- Work with a positive demeanour and support others in the team when required
- Be open to change and be flexible within your team where requirements are necessary
- The role of Guest Services includes being inside and outside all times of the year, all weathers and rotate in/out with colleagues
About You
- Confident in engaging with people
- Flexible and able to work a variety of shifts including weekend and evenings
Why Join Us?
- Be part of a vibrant, guest-focused environment
- Work within a supportive and collaborative team
