About The Team & Role
We have an exciting role available to work for Gloucestershire Registration Service as a Registration Support Officer in our busy team. As a Registration Support Officer, you will be required to speak to and help members of the public over the phone with some face-to-face interaction. Our customers are dealing with life events which can affect them emotionally therefore excellent customer service skills are vital to ensure they are treated with care and professionalism. The role involves accurately taking complex and detailed bookings for ceremonies, births and deaths and entering the information onto our bespoke booking system.
The role will be based at our Cheltenham Register Office from Monday to Friday and the position is also required to participate in a weekend Rota for ushering at some ceremonies held at our Register Offices (Cheltenham, Gloucester, Stroud and Cinderford) on Saturday or Sundays/Bank Holidays.
Training will be provided on all aspects of the role as well as mentoring support from your team members.
About You
The successful candidate should have excellent communication skills and be able to demonstrate interpersonal, administrative and computer skills. A good ability to cope in a demanding environment with the flexibility and desire to provide the best possible service are the key attributes we need alongside team members who reflect our values of respect, integrity, and excellence.
About Us
For all your hard work, you will receive the following:
- Agile working opportunities
- 25.5 days annual leave rising to 30.5 days after 5 years continuous service
- An option to purchase up to 5 days of additional leave per year (dependent on business need)
- Career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
- An in-house Occupational Health service
- Employee discount scheme
- Cycle to Work scheme
- Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network
How to apply
If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today at https://careers.gloucestershire.gov.uk/GloucestershireCounty/job/Registration-Support-Officer-Chel/1361076455/
For an informal discussion about the role please contact Jennie Carey-Topping or Michelle Jones via email [email protected]
Closing date: 9th August 2026
Short-listed candidates will be contacted by e-mail. Interviews will be held week commencing: 7th September 2026
Pay: £28,142.00-£29,540.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
