Looking for a Role That Makes a Real Difference?
Galw Gofal is a bilingual, 24/7 call monitoring service that supports older and vulnerable people through Technology Enabled Care (Telecare), helping them live independently. We also provide out-of-hours call handling for a wide range of services, including housing repairs, social services, highways, homelessness, and emergency events, on behalf of councils, housing associations, and private businesses.
As part of our growing team, you’ll play a vital role in responding to calls that range from general enquiries to life-critical situations such as medical emergencies, falls, and house fires. You’ll be supporting services that truly matter, make a life-changing difference to people and provides our team with a rewarding role. Full training will be given over a 12-week induction period.
We’re looking for a self-motivated individual to join our team of Call Response & Support Officers. If you’re someone who thrives in a fast-paced environment and wants to make a meaningful impact, this could be the role for you.
What We Offer:
- A generous rewards package including:
- Local Government Pension Scheme
- Shift Enhancement payments on top of base salary
- Occupational Sick Pay
- Salary sacrifice schemes (cars, Cycle to Work)
- Cashback healthcare
- Long service awards
- Staff discounts
- Opportunities for hybrid working after a 6-month probation period
- Full training and ongoing support
What You’ll Need:
- A positive attitude and excellent communication skills
- A good standard of education and IT skills
- Confidence using your own initiative
- High levels of integrity and confidentiality due to the sensitive nature of the work
- The ability to communicate fluently in both English and Welsh
Conwy is committed to safeguarding. All qualifications and references will be verified, and the successful applicant will be subject to vetting in line with BS7858 standards.
We are currently looking to recruit a candidate to cover maternity leave on initial 12-month contracts, with the possibility of these roles becoming permanent Full Time positions.
For an informal chat about the role, contact Nick McCavish, Regional Strategic Manager on 01492 575240.
Job Types: Full-time, Permanent
Pay: £26,824.00-£28,142.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount
Application question(s):
- How many years of Customer Service Experience do you have?
- Are you able to work a rotating shift pattern that includes Morning, afternoon, evening, overnight and weekend shifts?
- Are you a Fluent Welsh Speaker (Essential)?
Work Location: In person
