Customer Service Assistant – Maternity Cover
TFS Express Logistics · Norwich (Office-Based)
Salary: £30,303 per year
Contract: 12-month fixed term (maternity cover) or Full Time
Hours: Monday to Friday, 10am – 8pm
Start date: Mid-July 2026
Holiday: 20 days + 8 bank holidays
About TFS Express
We’re a busy, Norwich-based logistics company providing same-day courier and dedicated transport services across the UK and Europe. Our small office team is the engine room of the business – we book the work, look after the customers and keep the drivers moving. We’re looking for someone friendly, level-headed and well organised to join us for nine months while one of our team is on maternity leave.
About the role
As Customer Service Assistant you’ll be the first point of contact for our customers – taking bookings over the phone and by email, keeping clients updated on their jobs, and working closely with our Operations Controllers to make sure every collection and delivery runs smoothly. It’s a varied, fast-paced role and no two days are the same.
You’ll join a tight-knit office team and you’ll get a thorough handover and full training on our in-house booking system (SLM), so previous logistics experience isn’t essential – the right attitude matters more.
What you’ll be doing
- Answering incoming customer calls quickly, courteously and efficiently
- Taking accurate bookings and advising customers on the best option for their job
- Inputting bookings onto our in-house system (TT) – full training given
- Proactively keeping customers informed of progress, delays or issues
- Supporting the Operations Controllers with day-to-day enquiries and problem-solving
- Building good relationships with regular customers and drivers
- Keeping driver and customer records up to date
- Helping out with general office admin as needed
What we’re looking for
- A friendly, professional telephone manner – you genuinely enjoy speaking to people
- Clear written communication – you can write a tidy email and reply promptly
- Calm under pressure and good at juggling several things at once
- Well organised, with strong attention to detail
- Confident with Microsoft Office (Word, Outlook and Excel)
- A team player who’s happy to muck in and help out
- Punctual and reliable, with good attendance
- Previous customer service, admin or logistics experience is a bonus, but not essential
What we offer
- £30,303 salary
- 21 days’ holiday plus 8 bank holidays
- Free on-site parking
- Workplace pension scheme
- Full training and ongoing development – we’ll invest in you from day one
- A friendly, supportive team and a genuinely good working atmosphere
- A varied role where you’ll learn a lot in a short space of time
How to apply
Please apply through Indeed with your up-to-date CV and a short note telling us why you think you’d be a good fit. We’ll be reviewing applications as they come in, so don’t hang about – we’d love to hear from you.
Job details at a glance
Job type: Full-time or fixed-term contract (12 months)
Salary: £30,303 per year
Schedule: Monday to Friday, 10am – 8pm
Work location: In person, Norwich
Expected start date: Mid-July 2026
Job Type: Full-time
Pay: £30,303.00 per year
Benefits:
Work Location: In person
