Practice Manager
Location: Lee House Surgery, Windsor
About Us
We are a well-established, forward-thinking GP partnership serving patients across Windsor, Datchet, and Slough. Our multidisciplinary team includes GPs, nurses, pharmacists, paramedics, mental health practitioners, social prescribers, care coordinators, and an experienced patient services team.
We are committed to delivering high-quality patient care while providing a supportive, collaborative environment where staff can develop and thrive.
The Opportunity
We are seeking an experienced and motivated Practice Manager to oversee the day-to-day operations of our busy and growing practice. Working closely with the Partners and senior leadership team, you will play a key role in ensuring the smooth running of services, supporting staff, driving continuous improvement, and maintaining compliance with NHS and regulatory requirements.
This is an excellent opportunity for a proactive leader who enjoys managing people, improving processes, and contributing to the future development of modern general practice.
Key Responsibilities
Leadership & Operations
- Lead the operational management of the practice .
- Support delivery of strategic objectives and service improvement initiatives.
- Ensure efficient patient access, appointment systems, and administrative processes.
- Oversee premises, facilities, business continuity planning, and risk management.
People Management
- Support recruitment, onboarding, appraisals, and staff development.
- Manage operational team leads and workforce planning.
- Promote staff wellbeing and foster a positive, inclusive workplace culture.
Governance & Compliance
- Maintain compliance with CQC, NHS contractual requirements, GDPR, Health & Safety, and information governance standards.
- Support complaint management, safeguarding, and quality improvement activities.
- Lead on policy implementation and operational governance processes.
Finance & Performance
- Work with leadership and finance teams to monitor budgets, contracts, and income streams.
- Support achievement of QOF, Enhanced Services, and other contractual targets.
- Identify efficiencies and contribute to financial planning and reporting.
Digital & Patient Experience
- Support the effective use of digital systems including EMIS Web, Accurx, and NHS digital services.
- Lead patient engagement initiatives and act on feedback to improve services.
- Maintain strong relationships with NHS partners, commissioners, and external stakeholders.
About You
You will be an experienced manager with strong leadership, organisational, and communication skills. Previous experience within primary care, healthcare, or a similar regulated environment is highly desirable. You will be confident managing teams, driving operational performance, and delivering high standards of patient-focused service.
Salary & Benefits
- Competitive salary, dependent on experience
- NHS Pension Scheme
- Generous annual leave entitlement
- On-site parking
- Supportive and collaborative working environment
- Ongoing training and professional development opportunities
Location: Windsor
Working Pattern: Full-time, on-site. Monday - Friday 37.5 hours per week
Benefits:
- Additional leave
- Company pension
- Free flu jabs
- Free parking
- On-site parking
Work Location: In person
