Design Engineer (In Service Solution)
Safran Seats - Newport (South Wales)
Hybrid
Safran – Here, we craft excellence together.
At Safran, excellence is a journey – and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision.
We are looking for passionate individuals to join our Aftermarket team as a In Service Solution Design Engineer at our Imperial Park site (Newport).
About the role:
Working as part of the growing aftermarket engineering team to investigate and design solutions for customer technical enquiries and to ensure that all issues are closed efficiently and effectively. In this job role, proactively supporting the customer is the primary function to ensure that the engineering service levels provided maintains customer satisfaction for the entire Safran Seats portfolio.
Key Responsibilities and Duties:
- Support the customers in service operations, maintain regular communications and resolve all customer concerns within planned timescales.
- Log, investigate and coordinate root cause analysis reviews to understand cause of in service failures.
- Participate in design reviews of new product development, to ensure lessons learned are applied to new designs to reduce ISI's.
- Provide engineering support to the Part 145 Facility.
- Conduct drawing changes to reflect new material with regards to obsolescence.
Why work at Safran:
- A global presence: Be part of a global aerospace, defence & space business with over 100,000 Colleagues, across 300 sites in 30 countries.
- Inclusive & empowering environment: We celebrate our differences and believe they make us stronger. We know that a fulfilling work environment is a key driver for innovative ideas and team success.
- Innovation at the core: Join our mission to decarbonise aerospace and make the world a safer place. Your ambitions can take us further.
- Mobility & training opportunities: We can support your ambitions with training, development, a personalised career plan and mobility opportunities. If you have big dreams, we'll support you to make them a reality.
- A culture of excellence: join a team that values collaboration, integrity, and continuous improvement.
Get involved:
We also have a number of groups and forums across our sites that you can get involved with, including Women at Safran, Diversity at Safran, Sports Clubs, STEM ambassador, Employee Forum, Charity Partnerships and Wellbeing Programs.
