Job Title: Customer Retentions Advisor - 4th Utility | Rise Location: Central Altrincham (full time office based)
Salary: £26,228 per annum plus ability to earn a monthly bonus
Hours: Full time 37.5 hours rota based (Our opening hours are Mon–Fri 8am–8pm, Sat 10am–6pm, Sun 10am–6pm) - 8 week rotational shift pattern
About us:
4th Utility | Rise is a fast-growing full fibre broadband provider committed to delivering great service and cutting-edge connectivity. We’re expanding our team and looking for an enthusiastic Customer Retention Advisor to help us retain our growing broadband customer baseWhat you’ll do:
- Retain, recontract and upgrade our customers via inbound phone calls
- Contact customers coming to the end of their contract via outbound calling
- Contact customers who are thinking of leaving via the One Touch Switch process
- Handle broadband home move enquiries
- Deliver first-call resolution wherever possible
What makes someone a great fit:
- A friendly, empathetic persuasive communicator
- Telecoms experience essential
- Minimum 1 year experience in a Customer Retentions Department
- Resilient under pressure and comfortable handling objections
- Experience of KPIs and a target based environment
Pay: £26,228.00 per year
Benefits:
- Casual dress
- Cycle to work scheme
- Financial planning services
- Free fitness classes
- On-site gym
- Referral programme
Work Location: In person
